USA TODAY complaint?

Do you have a dispute or a bad customer experience with USA TODAY? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

USA TODAY customer service for subscribers is on 1-800-872-0001, Monday to Friday from 8am to 7pm, and the USA TODAY help centre offers online chat and self-service account pages for billing, delivery and payment changes. Have your account number, the name and address on the subscription and the email you sign in with ready. A subscription bought through the App Store or Google Play is billed by that store, so billing questions about it go there.

Billed at a rate you did not agree to? Start your complaint here and we push it out to USA TODAY by email, social media and printed letters.

USA TODAY subscriptions are cancelled by calling customer service on 1-800-872-0001. Residents of California, Georgia, Maine, New York, Oregon, Vermont and Virginia can also cancel online from the account management page once signed in. A subscription bought through the App Store or Google Play is cancelled in that store's settings instead. Cancel before the next renewal: under the subscription terms, a cancellation takes effect at the end of the current period, and access continues until then.

Write down the date and time of the call, the agent's name and any confirmation or reference number, and check your next statement for a further charge.

Charged again after the call that cancelled it? Put it to us through our complaint process: we help you write the complaint in minutes, with the call date and every later charge side by side.

USA TODAY subscription payments are generally non-refundable: the subscription terms say there are no refunds or credits for the unused part of a billing period, although USA TODAY keeps the right to issue them at its own discretion. A higher charge is most often an introductory rate ending, so check the offer you signed up under before you ask. The terms do set out a prorated refund for New York residents who cancel after a price increase.

Ask for a refund or credit in writing through the help centre chat or by phone, and say exactly what it is for: a charge after a cancellation you can date, a rate you never agreed to, or print papers that were not delivered, which the terms say are credited for the delivery portion.

The USA TODAY corporate office is the head office of USA TODAY Co., Inc. in New York, the company formerly called Gannett; its full address is in the contact details at the top of this page. The same company publishes the local newspapers of the USA TODAY Network, so a complaint about a local paper subscription can go to head office as well. To escalate, send a short letter with your account number, a dated summary of what happened, the charges in dispute and the outcome you want, and keep a copy with proof of posting.

Taking the complaint to head office? Open the case with us: our trained AI keeps coaching you on what to send, when to push again and how to escalate if nothing happens.

Nothing has been reported about USA TODAY here yet. Our research shows what typically goes wrong at newspaper and news subscription services: introductory rates that rise after the promotional period, cancellations that have to go through a phone line, charges that continue after a cancellation, payments that are not refunded for the rest of a billing period, and print copies that arrive late or not at all.

Seen your rate jump once the offer ended? Be the first to report it: your case opens the record that the next USA TODAY subscriber reads before signing up.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of USA TODAY through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with USA TODAY can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.