Orbit Housing complaint?

Do you have a dispute or a bad customer experience with Orbit Housing? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Orbit Housing customer service, the Customer Service Centre, is on 0800 678 1221, and the same number takes emergency repairs out of hours. You can also email info@orbit.org.uk, or use myAccount, chat and the web forms on the Orbit Customer Hub, the separate site Orbit runs for tenants and leaseholders. Have your tenancy or account reference and any repair reference ready.

Repair overdue or a charge you dispute? Start your complaint here: we push it out to Orbit by email, social media and printed letters.

Report a repair or damp and mould to Orbit Housing through myAccount on the Orbit Customer Hub or by calling the Customer Service Centre, and ask for a repair reference every time. Orbit handles a repair reported for the first time as a service request, not as a complaint; a complaint comes in when the repair is late, done badly or the problem keeps coming back. Emergencies, such as a major leak or an electrical danger, go to the phone line at any hour.

For damp and mould, photograph the affected walls and ceilings regularly with the date visible, note which rooms are affected and anyone in the household whose health it affects, and keep the reference for each inspection and visit.

Orbit Housing handles complaints in two stages. You can complain through myAccount, by phone, by post, in person with an Orbit employee or through Orbit's social media pages. Orbit aims to acknowledge a complaint within five working days and to give a stage one response within ten working days of that acknowledgement; if you are unhappy with the outcome, you can ask for stage two, which gets a full and final response within twenty working days.

Some matters are not handled as complaints, such as a repair or request raised for the first time, so say clearly that you are making a formal complaint and what you want Orbit to do. Open the case with us and our trained AI keeps coaching you: what to reply, when to push again and how to escalate if nothing happens.

Yes. The Housing Ombudsman Service looks at complaints from residents about social housing landlords in England, and Orbit Housing is one of the landlords in its scheme. It generally expects Orbit to have had the chance to put things right through its own complaints process first, so keep a record of every contact, reference and visit.

Repair or mould complaint to put in writing? Start it through our complaint process: we help you write it in minutes, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Orbit Housing here yet. Our research shows what typically goes wrong at housing associations: repairs that are slow or left half done, damp and mould that returns after a quick treatment, heating and hot water failures, rent and service charge increases that are hard to follow, anti-social behaviour reports that drag on, and shared ownership questions passed between teams.

Living with the same mould or the same unfinished repair? Be the first to report it: your case opens the record the next Orbit tenant will find when the same problem reaches their home.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Orbit Housing through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Orbit Housing can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.