Midland Heart complaint?

Do you have a dispute or a bad customer experience with Midland Heart? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call the Midland Heart Hub on 0345 60 20 540, the line Midland Heart uses for general questions, repairs and emergencies. Tenants can also use the My Home online portal to book, track or cancel a repair, the report a problem form on the Midland Heart website for other issues, and WhatsApp, which is listed on the contact page. Have your tenancy reference and the address of your home ready, and note the reference for each call or repair.

Heating out or a repair left half done? Raise it here as well, and we push it out to Midland Heart by email, social media and printed letters.

To report a repair to Midland Heart, book it through the My Home portal or call the Hub on 0345 60 20 540; My Home also lets you track or cancel the repair, and Midland Heart asks tenants not to use its website form for repairs. An emergency, meaning something that puts health, safety or security at immediate risk or could cause substantial damage to the home, should always be reported by phone to the Hub, not by form or email, and can be reported at any time. If you smell gas, call the gas emergency line first.

Keep the repair reference, the date you reported it and a note of each appointment, with dated photos of the problem.

The Midland Heart complaints procedure has two stages. At the first stage, the formal complaint, Midland Heart aims to respond within 10 working days of acknowledging it; if you are not satisfied, you can ask for a formal review by a senior manager, which it aims to complete within 20 working days. Make the complaint through the Hub on 0345 60 20 540 or the complaints page on the Midland Heart website, say clearly that it is a formal complaint, and set out what went wrong, the dates, the repair or account references and the outcome you want. Keep a copy of everything you send and every reply.

Mould back in the same room? Start it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Midland Heart at each stage.

Yes: the Housing Ombudsman Service looks at complaints about social housing landlords in England that belong to its scheme, and Midland Heart is a member, so it covers complaints by Midland Heart tenants and residents about how their landlord has acted on their home. The Housing Ombudsman Service generally expects Midland Heart to have had the chance to put things right first, so keep a record of every call, visit, message and reference.

Rent account showing arrears you do not owe? We help you write the complaint in minutes, with every payment set beside the statement.

Nothing has been reported about Midland Heart here yet. Our research shows what typically goes wrong at housing associations: repairs that are booked late or never completed, damp and mould, heating and hot water failures, rent account and service charge errors, antisocial behaviour that is slow to be dealt with, and shared ownership or retirement living questions that take a long time to answer.

Heating off and the repair not yet booked? Be the first to report it: your case opens the record the next Midland Heart tenant checks when the same thing happens.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Midland Heart through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Midland Heart can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.