Marmite complaint?

Do you have a dispute or a bad customer experience with Marmite? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Marmite customer service in the UK is run by the Consumer Services team of Unilever UK, on 0800 028 0173, a freephone line, and through the web form on the Marmite website. Have the jar in front of you: consumer services usually asks for the product and jar size, the best-before date and the batch code printed on the jar, and where and when you bought it. Keep the jar and what is left in it until the matter is settled.

Jar not right? Start your complaint here as well, and we push it out to Unilever by email, social media and printed letters.

If a jar of Marmite tastes, smells or looks different from usual, has a broken seal or a damaged lid, or contains a foreign object, stop using it and keep the jar with what is left in it. Photograph the jar, the best-before date and batch code, and anything you found, and put the object in a sealed bag. Note where and when you bought it and keep the receipt or the online order confirmation.

Report it to Unilever UK Consumer Services on 0800 028 0173 or through the web form on the Marmite website, quoting the codes and the shop, and ask for a reference number.

Something in the jar that should not be there? Open a case with us: our trained AI keeps coaching you on what to send Unilever and when to push again.

For a faulty jar of Marmite bought in the UK, the shop or supermarket that sold it is usually the quickest route to a refund or a replacement: take the receipt and the jar back, or report it through your online grocery order. Under UK consumer rights, the shop that sold a faulty item is responsible for putting it right. You can also report the jar to Unilever UK Consumer Services on 0800 028 0173 with the best-before date, the batch code and where you bought it, and ask what it can offer.

Refused a refund for a jar that was faulty when opened? We help you write the complaint in minutes through our complaint process, with the photos, the codes and the receipt together.

Marmite is made by Unilever and sold in the UK by Unilever UK Limited, based in Kingston upon Thames. According to the brand, Marmite was conceived in 1902 when the Marmite Food Company opened a small factory in Burton-on-Trent, and it is still made there today. Questions and complaints about Marmite go to the Unilever UK Consumer Services team, on 0800 028 0173 or through the web form on the Marmite website.

Nothing has been reported about Marmite here yet. Our research shows what typically goes wrong with jarred spreads and store-cupboard brands: jars that taste, smell or look different from usual, broken seals and damaged lids, foreign objects or odd lumps in the spread, smaller jars for the same price, unclear ingredient and allergen information, and refunds for a faulty jar.

Opened a new jar and it tasted nothing like the last one? Be the first to report it: your case opens the record for the next Marmite buyer who picks up a jar from the same batch.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Marmite through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Marmite can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.