Lovisa complaint?

Do you have a dispute or a bad customer experience with Lovisa? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Lovisa customer service, which it calls Customer Care, works by email at info@lovisa.com and by live chat, with a web form on the Lovisa contact page, linked in the contact details above; Lovisa publishes no customer service phone number. The Australian Lovisa website also serves New Zealand, so the same routes apply there, and for an in-store purchase the store where you bought it can help too. Have your order number or receipt, the product name and photos of any fault ready.

Faulty piece or missing item to report? Start your complaint here as well, and we push it out to Lovisa by email, social media and printed letters.

Lovisa's return policy gives a refund to the original payment method for a change of mind within the period stated in its returns policy, counted from an in-store purchase or the delivery of an online order, as long as you have the receipt or other proof of purchase and the item is unworn and unused with its original packaging and labels. Without proof of purchase, Lovisa offers an exchange instead. Earrings, body piercing products, hair accessories, face masks and gift cards cannot be returned for a change of mind, and in-store purchases are refunded in store, not online.

Online returns are requested from your Lovisa account, under the order you want to return. Faulty items are a separate matter: they go through Customer Care or a store, and the change-of-mind exclusions do not take away your rights under the consumer guarantees.

If Lovisa jewellery tarnishes, changes colour or breaks sooner than you could reasonably expect, contact Lovisa Customer Care by email at info@lovisa.com or live chat, or take it to a Lovisa store, with the receipt or another proof of purchase. Under the Australian Consumer Law, and the Consumer Guarantees Act in New Zealand, goods must be of acceptable quality, judged against the price and how the item was described, and that applies to earrings too, even though Lovisa does not take them back for a change of mind. Photograph the damage next to the packaging or tag, and note when you bought it and how often you wore it.

Earrings discoloured after a few wears? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Lovisa and when to push again.

Lovisa's head office is the registered office of Lovisa Holdings Limited in Hawthorn, Victoria, and its address is in the contact details at the top of this page. Lovisa Holdings Limited is listed on the ASX, and the Australian Lovisa website names Lovisa Pty Ltd as the company behind it. To take a complaint to head office, write to that address or ask Customer Care at info@lovisa.com to pass it on, quoting your order number or receipt, the store involved, what went wrong and the outcome you want.

Piercing problem or faulty piece to put on paper? We help you write the complaint for head office in minutes, with the receipt, photos and dates lined up.

Nothing has been reported about Lovisa here yet. Our research shows what typically goes wrong at fast-fashion jewellery chains: pieces that tarnish, discolour or break soon after purchase, earrings that cannot be returned for change of mind, refunds refused without proof of purchase, online orders that arrive late, short or damaged, concerns after an in-store piercing, and click and collect orders not ready when promised.

Ring turned your finger green within days? Be the first to report it: your case opens the record for the next shopper deciding whether a Lovisa piece is worth the price.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Lovisa through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Lovisa can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.