Karbon Homes complaint?

Do you have a dispute or a bad customer experience with Karbon Homes? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Karbon Homes tenants can call or WhatsApp 0808 164 0111, 8am to 6pm Monday to Friday, or email info@karbonhomes.co.uk, and can also use the MyKarbon portal and app or web chat. Have your tenancy reference or address ready, and for a repair, the job number you were given. The Karbon Homes complaints page, linked in the contact details above, sets out how a complaint is made and handled.

Repair overdue or a charge you dispute? Raise it here as well, and we push it out to Karbon Homes by email, social media and printed letters.

To report a repair to Karbon Homes, use the MyKarbon portal or app, web chat, or call or WhatsApp 0808 164 0111, and ask for a job number. Describe the problem, where it is in the home, when it started, and whether it affects safety, heating, water or anyone's health, and send photos if you can.

Keep a record of every repair you report: the date, the job number, any appointment offered and whether it was kept. If the same fault returns, quote the earlier job numbers so Karbon Homes can see the history. For damp and mould, photograph the affected walls, ceilings and windows with dates, and note anything ruined.

Job closed while the fault is still there? Open a case with us: our trained AI keeps coaching you on what to send Karbon Homes and when to push again.

Karbon Homes handles complaints in two stages: it answers a stage 1 complaint within 10 working days of acknowledging it, and a stage 2 complaint within 20 working days. A complaint has to be raised within 12 months of the issue, so raise a problem while it is current.

Put the complaint in writing: say what went wrong, what you want Karbon Homes to do about it, and quote every job number and date. Keep the acknowledgement and the complaint reference, and note the date each answer is due.

Repair complaint to make? Bring it through our complaint process: we help you write it in minutes, with the job numbers, dates and photos set out for Karbon Homes.

Yes. The Housing Ombudsman Service handles complaints from residents about social landlords in England that are members of its scheme, covering matters such as repairs, charges and complaint handling, and Karbon Homes is a member. It generally expects Karbon Homes to have had the chance to put things right through its own complaints process first, so keep a record of every report, visit, letter and reference number.

Mould back after the last visit? We place your case beside other Karbon Homes tenants with the same problem, and our community can back your case up.

Be careful. Karbon Homes has warned tenants about people turning up at homes claiming to investigate damp and mould, and earlier about phone calls on disrepair claims from people saying they act for Karbon or its legal team. Ask any caller for identification, and do not let anyone in while you have doubts about who they are.

Nothing has been reported about Karbon Homes here yet. Our research shows what typically goes wrong at large housing associations: repairs that are slow, missed or left unfinished, damp and mould that returns, anti-social behaviour from neighbours, rent and service charge queries, communal areas that are not looked after, and confusion over which part of a housing group is responsible for a home.

Repair appointment missed and the job closed anyway? Be the first to report it: your case opens the record for the next Karbon Homes tenant with the same kind of repair.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Karbon Homes through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Karbon Homes can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.