Irish Water complaint?

Do you have a dispute or a bad customer experience with Irish Water? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Irish Water phone number is 1800 278 278, a freephone line that also takes urgent issues such as no water, leaks and flooding at any hour. The customer service email is customerservice@water.ie, and Irish Water has a separate page for domestic complaints, linked in the contact details above, plus its own routes for business customers. Have your Eircode, your address and any earlier reference number ready, and write down the reference you are given each time.

Raise it here at the same time, and we push it out to Irish Water by email, social media and printed letters.

To report a water outage or leak to Irish Water, call 1800 278 278 or use the reporting options for no water, public leaks and flooding on the Irish Water website. Check the supply updates for your area on the same site first, because planned works and known outages are posted there. Give the exact location, with the Eircode if there is one, when the problem started and what you can see, and keep the reference number.

A leak inside your property or on your side of the connection is usually the owner's responsibility, while a leak on the footpath or road belongs to Irish Water, so say clearly where the water is coming from. Supply off or a leak on your road? We help you write the report up in minutes through our complaint process, with the dates and references in order.

To make a formal complaint to Irish Water, use the domestic complaint page linked in the contact details above, or write to the complaints email address shown there, and say clearly that you are making a complaint. Include your name, the property address and Eircode, what happened with the dates, any reference or account numbers, supporting photos or documents, and the outcome you want. Irish Water gives you a reference number for the complaint: quote it every time you follow up.

If the final decision does not settle it, the Irish Water complaints process lets you ask in writing for an internal review by its Customer Service Manager, so quote your reference and set out why you disagree.

Yes. The Commission for Regulation of Utilities (CRU) Customer Care Team deals with customers of Irish Water, now Uisce Éireann, anywhere it supplies in Ireland, as part of its responsibility to protect customers in their dealings with the utility. The CRU generally expects Irish Water to have had the chance to put things right first, so keep a record of every contact, with the date and the reference you were given.

Open a case with us alongside it: our trained AI keeps coaching you on what to reply and when to push again.

Be careful. Uisce Éireann says it never asks for personal or financial information by email, and scam emails often borrow its name as the display name while coming from another address. Its staff and contractors who call at your door carry photo ID and never ask for money, bank details or your PPS number.

Nothing has been reported about Irish Water here yet. Our research shows what typically goes wrong at national water utilities: outages and low pressure with little warning, boil water notices that run on, public leaks that take time to repair, sewer blockages and flooding, delays with new connections, and disputed charges on business accounts.

Tap dry or a leak running down your road? Be the first to report it: your case opens the record for the next Irish Water household with the same supply problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Irish Water through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Irish Water can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.