Home Group complaint?

Do you have a dispute or a bad customer experience with Home Group? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Home Group on 0345 141 4663, or use My Home Account, the live chat on the Home Group website or its online enquiry form, all reached from the Home Group contact page linked in the contact details above. For an emergency repair, say so at the start of the call. A message through My Home Account or live chat gives you a written record, so keep the reference for every repair, payment query or complaint you raise.

Repair or rent charge you want to dispute? Start your complaint here as well, and we push it out to Home Group by email, social media and printed letters.

To make a complaint to Home Group, use the online form on its complaints page, linked in the contact details above, call 0345 141 4663, use live chat, or write to the Complaints Team at the Home Group head office in Newcastle upon Tyne; the full address is in the contact details at the top of this page. Say clearly that it is a formal complaint, give the repair or account reference, the dates, what has gone wrong and the outcome you want, and ask for a complaint reference. If you are unhappy with the first response, ask for the complaint to move to the next stage of the Home Group complaints process, and keep a copy of every reply.

Repair booked and never finished? Open a case with us: our trained AI keeps coaching you on what to reply to Home Group and when to ask for the next stage.

Report a repair to Home Group through My Home Account, by calling 0345 141 4663 or through live chat, and say straight away if it is an emergency, such as a serious leak or a dangerous electrical fault. Describe the problem, where it is in the home and how long it has been there, attach photos where you can, and write down the repair reference and any appointment you are given. Condensation, damp and mould have their own advice page on the Home Group website; report them as a repair as well, with dated photos, and say if anyone in the home has a health condition that the damp makes worse.

Yes: the Housing Ombudsman Service looks at complaints about social housing providers in England, and Home Group Limited is registered with it, so it covers complaints by Home Group residents in England about how Home Group deals with things like repairs, antisocial behaviour and complaints; Home Group Scotland tenants have the Scottish Public Services Ombudsman instead. Both generally expect Home Group to have had the chance to put things right first, so keep a record of every call, chat, visit and reference.

Repair turned down or a service charge you dispute? We help you write the complaint in minutes through our complaint process, with each reference, date and photo in order.

Nothing has been reported about Home Group here yet. Our research shows what typically goes wrong at large housing associations: repairs that are slow to be booked or need repeat visits, damp and mould, rent and service charge errors, antisocial behaviour that is not dealt with, shared ownership and resale charges that are hard to follow, and complaints that are slow to move from one stage to the next.

Mould back on the bedroom wall after the last repair? Be the first to report it: your case opens the record for the next Home Group tenant with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Home Group through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Home Group can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.