Hellmann’s complaint?

Do you have a dispute or a bad customer experience with Hellmann's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Hellmann's customer service in the UK is run by Unilever UK, whose consumer advisers take calls on 0800 435562 on weekdays. The Hellmann's contact page, linked in the contact details above, also has a Message Us web form and a Freepost address at Unilever UK, and lists a separate number for the Republic of Ireland. Have the jar or bottle in front of you: the advisers will usually ask for the product and size, the batch code and best-before date, and where and when you bought it.

Jar or squeezy bottle not right? Put your complaint in here as well, and we push it out to Unilever UK by email, social media and printed letters.

If a jar or bottle of Hellmann's mayonnaise tastes or smells different, has separated or turned watery, or contains something that should not be there, stop using it and keep it with the lid on. Photograph the product, anything you found and the label with the batch code and best-before date, and note when you opened it and how it was stored. Then tell Unilever UK's consumer advisers by phone or through the Message Us form, quoting those codes, the shop and the date of purchase.

A taste that seems to have changed across several jars can be reported the same way: keep an older jar if you still have one and compare the ingredients panels.

Mayonnaise that does not taste the way it used to? Open a case with us: our trained AI keeps coaching you on what to send Unilever UK and when to push again.

For a faulty Hellmann's product bought in the UK, go back to the shop that sold it: it is responsible for goods that are not of satisfactory quality under the Consumer Rights Act, so bring the receipt and the jar or bottle and ask for a refund or a replacement. Unilever UK's consumer advisers are the other route: give them the product, batch code, best-before date and where you bought it, and ask what they can offer. Keep the packaging and the receipt until the matter is settled.

Squeezy bottle that leaked all over the shopping? We help you write the complaint in minutes through our complaint process, with the batch code and photos set out.

Nothing has been reported about Hellmann's here yet. Our research shows what typically goes wrong at mayonnaise and sauce brands: mayonnaise that separates or turns watery, a taste that seems to change from one jar to the next, squeezy bottles that clog or leak, broken or loose seals, foreign objects in a jar, and products that spoil before the best-before date.

Noticed your usual mayonnaise tastes different? Be the first to report it, and other Hellmann's buyers who noticed the same can find your case.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Hellmann's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Hellmann's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.