Head & Shoulders complaint?

Do you have a dispute or a bad customer experience with Head & Shoulders? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Head & Shoulders customer service in the United States is Procter & Gamble's consumer care line on 1-800-723-9569; the brand's contact page also opens P&G's Care Hub, with answers to common questions and a text line. Before you get in touch, have the bottle with you: consumer care usually asks for the lot code printed on it, the product name and size, and where you bought it.

Bought a bottle that leaked or a product that did not suit you? Start your complaint here and we push it out to P&G by email, social media and printed letters.

If Head & Shoulders irritates your scalp, stop using the product, rinse it out, and get advice from a pharmacist or doctor if the redness, itching or other symptoms are severe or do not settle. Keep the bottle with its lot code, write down when you started using it and what else you used on your hair at the same time, and take photos of any visible reaction.

Report it to P&G consumer care on 1-800-723-9569 with the product name, the lot code and where you bought it.

Scalp reaction after a new bottle? Our trained AI opens a case for you and keeps coaching: what to send P&G, which records to add, and when to push again.

For a Head & Shoulders product that leaked, arrived damaged or did not suit you, the usual refund route is the store or online retailer that sold it, under its own return policy and with your receipt: the brand's own site does not sell directly, so that is where your money went. You can also report a faulty product to P&G consumer care, which deals with the product itself.

Keep the bottle, even if part-used, with the lot code visible, and photograph any leak or damage.

Refused a refund on a faulty bottle? Start your complaint through our complaint process and we help you write it in minutes, with the receipt and the lot code set out in order.

Head & Shoulders is made by Procter & Gamble, the consumer goods company based in Cincinnati, Ohio. According to the brand, a P&G chemist began work on the formula in 1949, it was test-marketed in 1961 and launched across America the following year. In the United States, complaints about Head & Shoulders products go to P&G consumer care rather than to a separate Head & Shoulders company.

Nothing has been reported about Head & Shoulders here yet. Our research shows what typically goes wrong with shampoo and scalp-care brands: a scalp that itches, reddens or reacts after a new product, a formula or scent that seems to have changed, bottles that leak or pumps that break, products that do not help with dandruff as expected, and refunds passed back and forth between the store and the maker.

Noticed your usual bottle smells or works differently? Be the first to report it, and the next shopper comparing anti-dandruff shampoos can see your case.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Head & Shoulders through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Head & Shoulders can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.