GiftCards.com complaint?

Do you have a dispute or a bad customer experience with GiftCards.com? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The GiftCards.com customer support number in the US is (833) 800-0550, and GiftCards.com also runs chat and self-service pages on its website for activating a card, checking a balance and tracking an order, linked in the contact details at the top of this page. Have the order number, the last digits of the card or the eGift code, and the recipient's details ready; for a store-brand card, balance and redemption questions go to the retailer that issued it, while the Visa and Mastercard gift cards carry a cardholder service number of their own on the card.

Card declined with money still on it? Start your complaint here as well: we push it out to GiftCards.com by email, social media and printed letters.

GiftCardMall.com was Blackhawk Network's other consumer gift card site and was merged into GiftCards.com in August 2024, so giftcardmall.com now redirects to giftcards.com. Cards bought from GiftCardMall are still valid: existing GiftCardMall Visa and Mastercard gift cards are activated, checked and disputed through the GiftCardMall card-service pages that still run separately from the store, and those pages host the dispute forms for a card with a missing balance. Keep the card, the packaging and the original purchase receipt, because a dispute over the balance will ask for all three.

GiftCardMall card with a balance that does not add up? We help you write the dispute in minutes, with the card details, the purchase date and the balance history set out in order.

Yes. In the US, the CFPB takes complaints about prepaid cards, which covers the Visa and Mastercard gift cards GiftCards.com sells, though not the store-brand cards of other retailers. The bureau passes complaints on rather than deciding individual cases, and it generally expects GiftCards.com to have had the chance to put things right first, so keep a record of every call and chat about the card.

Balance dispute on a card to set out? Put it through our complaint process and our trained AI opens a case for you, then keeps coaching you on what to reply and when to push again.

Not necessarily. Copied activation and balance pages exist to collect the card number, expiry date and security code, which together are enough to spend the balance, so the company's own help pages tell you to type the web address printed on the back of the card instead of following a link or a search result.

Nothing has been reported about GiftCards.com here yet. Our research shows what typically goes wrong with gift cards bought online: cards that will not activate or show no balance at first use, eGift codes that never reach the inbox, orders held or cancelled by security checks after the charge went through, fees that were not clear at checkout, and balances that were spent before the recipient opened the card.

Recognize an empty card or a code that never arrived from your own order? Be the first to report it: your case opens the record for the next buyer checking GiftCards.com before they send one.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of GiftCards.com through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with GiftCards.com can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.