Foxtel complaint?

Do you have a dispute or a bad customer experience with Foxtel? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Foxtel customer service number in Australia is 13 19 99. Foxtel's complaint handling page, linked in the contact details at the top of this page, explains how Foxtel deals with complaints, and the help and account sections of the Foxtel website and app cover billing, faults and plan changes. Have your Foxtel account number, the name on the account and the date of the bill or fault ready, and ask for a reference number on every call.

Bill or cancellation in dispute? Start your complaint here too, and we push it out to Foxtel by email, social media and printed letters.

To cancel a Foxtel subscription, call Foxtel on 13 19 99 or, where your plan allows it, use the cancellation option in your Foxtel account, and ask for a cancellation reference number and written confirmation of the date the service ends. Before you cancel, check your agreement for a minimum term or early termination charges, and whether a Foxtel box or other equipment has to be returned. If it does, ask how to return it and keep proof that you did.

Check your final bill and the next bank or card statement. A charge for a period after the confirmed end date is a clear billing complaint, so note the date and amount and ask Foxtel in writing to refund it.

A Foxtel bill is usually higher than expected for one of a few reasons: a promotional price or discount that has ended, a price change to your package, extra channels or add-ons, movie rentals or other one-off purchases, a part-month charge after a plan change, or a charge set out in your agreement, such as for late payment or equipment that was not returned. Compare the new bill line by line with the previous one and with the plan you agreed to.

Ask Foxtel in writing to explain each charge you do not recognise and to credit any that do not match your agreement. Keep the bills, the confirmation of the price you signed up for and any notice of a price change.

Yes, for Foxtel broadband and home phone services: the Telecommunications Industry Ombudsman (TIO) helps people and small businesses in Australia with phone and internet problems, and Foxtel is a member of its scheme, though that covers those services rather than the Foxtel TV subscription itself. The TIO generally expects Foxtel to have had the chance to put things right first, so keep a record of every call, chat and reference number.

Broadband or bundle bill to dispute? Put it through our complaint process and our trained AI opens a case for you, then keeps coaching: what to reply and when to push again.

Nothing has been reported about Foxtel here yet. Our research shows what typically goes wrong at pay-TV and bundle providers: cancellations billed past the end date, bills that rise when a promotional price ends, early termination charges on contract plans, disputes over returned equipment, and box, app or broadband faults that take a while to fix.

Billed past your end date, or charged for a box you returned? Be the first to report it: your case opens the record for the next Foxtel subscriber caught the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Foxtel through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Foxtel can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.