EPCOR complaint?

Do you have a dispute or a bad customer experience with EPCOR? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

EPCOR customer service for Edmonton accounts and Alberta power customers is on 1-800-667-2345, its toll-free number, and the EPCOR contact page, linked in the contact details above, also lists a shorter number for calls from within Alberta, the emergency lines for power, water and drainage, and separate contacts for customers in Ontario, British Columbia and the US. You can also manage your account online. Have your account number and the bill in question ready.

Water, drainage or power charge you want to dispute? Start your complaint here as well, and we push it out to EPCOR by email, social media and printed letters.

To escalate a complaint with EPCOR, call customer service on 1-800-667-2345, say that you want to make a formal complaint, and note the reference, the date and the name of the person you spoke to. Follow up in writing with the account number, the service involved (power, water or drainage), what is wrong, the dates of earlier contacts and the outcome you want, such as a corrected bill, a credit or a payment plan. If the answer does not settle it, reply on the same reference and ask for the complaint to go to a supervisor. EPCOR's head office is EPCOR Utilities Inc. in downtown Edmonton; the full address is in the contact details at the top of this page.

Dispute over a bill that needs to go higher? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply to EPCOR and when to push again.

An EPCOR bill is usually higher than expected for one of a few reasons: an estimated reading followed by an actual one that catches up the difference, a longer billing period, heavier use in very cold or hot weather, a change in the rate for default electricity supply or for your Encor plan, or delivery charges, part of which apply however little you use. In Edmonton the bill can also carry water, wastewater and drainage charges alongside electricity. Compare the usage and the number of days with the same bill a year earlier, check whether the reading was actual or estimated, and compare it with a dated photo of your meter.

If the numbers still do not add up, ask EPCOR to check the reading and the bill, quote your own meter photo, and ask about spreading the payments while it is reviewed.

Yes: the Utilities Consumer Advocate (UCA), part of the Government of Alberta, is there to help Alberta's residential, farm and small business consumers of electricity, natural gas and water, and EPCOR and Encor by EPCOR are among the providers it deals with; EPCOR customers outside Alberta are not covered. The UCA generally expects EPCOR to have had the chance to put things right first, so keep a record of every call, message and reference.

Reading or charge you dispute? We help you write the complaint in minutes, with the bills, photos and dates set out in order.

Not if the caller demands payment on the spot, threatens to cut you off or wants gift cards, Bitcoin or cash paid at a store. EPCOR says it never asks for payment that way, never asks for bank or personal details by text or email, and does not sell door to door.

Nothing has been reported about EPCOR here yet. Our research shows what typically goes wrong at Alberta utilities like this one: catch-up bills after estimated readings, water, wastewater and drainage charges that are hard to follow, rate changes on default electricity supply, billing mix-ups when moving in or out, outages and repair work on the street, and late payment or disconnection notices.

Catch-up bill after an estimated reading? Be the first to report it: your case opens the record for the next Edmonton household that finds the same jump on its EPCOR bill.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of EPCOR through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with EPCOR can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.