Bromford complaint?

Do you have a dispute or a bad customer experience with Bromford? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Bromford's contact centre is on 0330 1234 034, weekdays from 8am to 6pm, and live chat on the Bromford website runs at the same times. The online account is the quickest way to pay rent, request a repair or report anti-social behaviour, and your neighbourhood coach is the first contact for questions about your tenancy, moving home, your neighbourhood or adapting your home. For a complaint, Bromford's complaints page and the complaints email in the contact details at the top of this page are the direct routes.

Repair or rent problem to raise? Start your complaint here too, and we push it out to Bromford by email, social media and printed letters.

Report a repair to Bromford through the online account or by calling 0330 1234 034, and keep the repair reference you are given. Describe the fault, where it is in the home and how long it has been there, and add photos where you can. For damp and mould, report it even when it looks minor, photograph it on set dates, and say if anyone in the home has a health condition it affects. Write down every appointment, who attended and whether the job was finished, so the full repair history is ready if the repair becomes a complaint.

Damp or mould coming back after a repair? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Bromford handles complaints in two stages. It acknowledges a complaint within 5 working days and aims to give a stage 1 answer within a further 10 working days; if you are not satisfied, you can ask for stage 2, which is Bromford's final answer and is due within 20 working days. Make the complaint in writing where you can, say clearly that it is a complaint, list what went wrong with dates and repair references, and say what you want done to put it right. Ask for the complaint reference and keep every reply.

Yes, the Housing Ombudsman Service in England looks at complaints about social housing providers that belong to its scheme, covering what a landlord does or fails to do that affects you living in your home, and Bromford is a member. The Housing Ombudsman Service generally expects Bromford to have had the chance to put things right through its own complaints process first, so keep a record of every call, visit, letter and reply.

Repair complaint to put together? We help you write it in minutes, with the dates and repair references set out in order.

Nothing has been reported about Bromford here yet. Our research shows what typically goes wrong at housing associations: repairs that are reported and not booked or left unfinished, damp, mould and leaks that return, rent and service charge statements that do not add up, shared ownership questions about rent increases, staircasing and resales, anti-social behaviour that is slow to be dealt with, and residents passed between teams without a clear owner for the problem.

Rent or service charge statement that does not add up? Be the first to report it: your case opens the record that the next Bromford resident with the same problem can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Bromford through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Bromford can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.