Brilliant Earth complaint?

Do you have a dispute or a bad customer experience with Brilliant Earth? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Brilliant Earth customer service number is 1-800-691-0952, and Brilliant Earth says its jewelry specialists also answer by live chat and text around the clock. The contact page on the Brilliant Earth website lists its showrooms, which work by appointment. Have the order number, the item and the date of purchase ready, and ask for a case or reference number on every contact.

Order delayed or not as described? Raise it here as well, and we push it out to Brilliant Earth by email, social media and printed letters.

To return a ring or other piece to Brilliant Earth, start the return with Brilliant Earth customer service, quote the order number, and check the return window and conditions in its return policy before you ship, because custom, engraved or resized pieces can be treated differently. Pack the piece with its certificate and any paperwork that came with it, photograph and video it before sealing the box, and ship it insured and tracked by the method Brilliant Earth arranges or approves.

Keep the tracking number and the delivery confirmation, and check your card statement until the refund appears. If the refund is less than you paid, ask Brilliant Earth for each deduction in writing.

Refund lower than the price you paid? We help you write the complaint in minutes, with the order, the return tracking and the photos set out clearly.

Brilliant Earth Group, Inc. is a Nasdaq-listed company with its head office in San Francisco and a second headquarters in Denver; the head office address is in the contact details at the top of this page. To escalate, put the complaint in writing, quote the order number and the dates of earlier calls or chats, say what you want (a repair, a replacement or a refund), and ask for a written answer from a manager above customer service. Send it in a way that leaves a record, such as a tracked letter to the head office.

Ring sent back for a remake and returned with the same fault? Report it through our complaint process: our trained AI opens a case for you and keeps coaching on what to reply and when to push again.

Yes. The consumer protection office of your state attorney general, or your state's own consumer protection office, takes complaints about a company's products and services, and that includes a jewelry retailer such as Brilliant Earth selling to customers in the US. It generally expects Brilliant Earth to have had the chance to put things right first, so keep a record of every order number, call, chat and reply.

Dispute over a ring or a refund? Start your complaint here as well: other Brilliant Earth customers with the same problem can back your case up.

Nothing has been reported about Brilliant Earth here yet. Our research shows what typically goes wrong at fine jewelry retailers that sell online and through showrooms: custom rings that ship later than promised, stones or settings that differ from the order, refunds on high-value returns that take time or come back short, resizing and repairs that need a second attempt, and disputes over certificates and appraisals.

Ring delivered late or not as ordered? Be the first to report it: your case opens the record that the next buyer can check before ordering an engagement ring.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Brilliant Earth through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Brilliant Earth can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.