Test didn't arrive.
Complaint from andy@hyspec-coatings.co.uk on 10 November 2021 about Atruchecks.
Booked 2 x ATRUC5063019 Day 2 PCR Test only one arrived. Tried to email call, but no response from the company. Read more
Atruchecks Complaints Service & Advice
Most Common Atruchecks Complaints and Tips
While Atruchecks provides essential COVID testing services, our community has flagged several recurring issues with the delivery and receipt of these test kits. Common complaints include test kits not arriving on time, delays in receiving COVID test results, and instances where customers did not receive their prepaid tests.
To avoid these issues, we strongly advise customers to order their test kits well in advance and keep track of their delivery status. If problems arise, contact customer service immediately, document all communications and purchases, and have proof such as receipts and order confirmations ready to support your case.
How and why file a complaint about Atruchecks?
Do you have a dispute or had a bad customer experience with Atruchecks? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Atruchecks.
Atruchecks Customer Sentiment: Neutral
Our sentiment meter has detected that Atruchecks complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Atruchecks, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 2, 2025
Atruchecks complaints chart
We have received 0 complaints about Atruchecks over the last 12 months. The graph below shows a monthly breakdown.
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Atruchecks complaint statistics
Curious about Atruchecks's track record in addressing complaints within the Healthcare category? Dive into the all-time complaints data right here!
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Open Complaints
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3 ratings
How to contact the customer service of Atruchecks?
Below, you will find the contact information for the complaint department of Atruchecks. To amplify the impact of your complaint, please use our complaint form.
Webcare email:
help@atruchecks.com
Contact form:
For Atruchecks support through email, send your inquiry to help@atruchecks.com. If you want to reach out to Atruchecks through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Atruchecks: (3)
Helpful experiences shared by verified Atruchecks customers. Search, discuss and connect with other people in our community.
Covid kit not received
Complaint from Ritu2704 on 02 October 2021 about Atruchecks.
Dear team I have booked my covid kit for testing of corona after arrival in UK but still not recieved kindly sent it at given address Read more
We paid for 2 and 8 Day COVID tests
Complaint from Paola on 05 July 2021 about Atruchecks.
We paid for 2 And 8 day covid tests We never got the results.their phones are never answered nor messages. Read more
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