Apartments.com complaint?

Do you have a dispute or a bad customer experience with Apartments.com? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Apartments.com customer service is on (888) 658-7368, and the support email is support@apartments.com. Every listing also has a Contact button that reaches the property manager or lister directly. Questions about the home itself, such as repairs, the lease or a security deposit, belong with the landlord or property manager; questions about your Apartments.com account, an application or a payment made through the site belong with Apartments.com. Have the listing link, the email address on your account and any confirmation or transaction number ready.

Payment or application problem to raise? Start your complaint here too, and we push it out to Apartments.com by email, social media and printed letters.

Apartments.com says it cannot guarantee refunds, and asks renters who need one to contact its Customer Care team, which passes the request to its Refund Department to investigate. Contact Customer Care on (888) 658-7368 or support@apartments.com with the property name, the date and amount of the fee, the confirmation email and the reason, for example a unit that was no longer available or an application that was never processed. Whether the fee comes back also depends on the property's own terms and on the rules in your state, so put the request to the property manager in writing as well.

Charged an application fee for a home that was already rented? We help you write the refund request in minutes, with the listing, the receipt and the dates side by side.

To report a suspicious listing on Apartments.com, use the Report an Issue flag at the bottom of the listing, and tell Apartments.com support on (888) 658-7368 or support@apartments.com with the listing link and screenshots. Typical warning signs are a lister who will not show the home before asking for a deposit, a rent far below similar homes nearby, and requests to pay by wire transfer, gift card or a payment app. If you already paid, contact your bank or card issuer straight away, and keep every message, receipt and screenshot.

Paid a deposit on a home the lister did not own? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send next.

Apartments.com is run by CoStar Realty Information, Inc., part of CoStar Group, whose head office is in Arlington, Virginia; the postal address is in the contact details above. To escalate, put the complaint to Customer Care on (888) 658-7368 or support@apartments.com and ask for a reference number, and send a letter to the head office quoting that reference, the listing or account involved, the dates, the amounts and what you want put right. Landlords and property managers can name their Rental Manager or advertising account in the same letter.

Rent payment taken twice or a charge you never agreed to? Other renters with the same charge can back your case up, and we place yours beside theirs.

Be careful. Apartments.com says real landlords never ask renters to wire money or pay through apps such as Cash App or Venmo, and that scammers may pose as a listing service or ask for money through an escrow account. A genuine landlord lets you tour the home before asking for a deposit.

Nothing has been reported about Apartments.com here yet. Our research shows what typically goes wrong at rental listing platforms: listings that are out of date or already rented, application fees that are hard to recover, scam listings from people who do not own the home, online rent payments that are late or charged twice, and advertising bills disputed by landlords and property managers.

Rent payment charged twice or never credited to your landlord? Be the first to report it, and your case opens the record for the next renter paying through the site.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Apartments.com through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Apartments.com can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.