Actimel complaint?

Do you have a dispute or a bad customer experience with Actimel? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Actimel customer service in the UK is the Danone UK careline, on 0808 144 9451, a freephone number, or the Danone UK contact form for its dairy and plant-based brands, linked in the contact details above. Have the pack in front of you: consumer care usually asks for the flavour and pack size, the date and the batch code printed on the bottle or sleeve, and where and when you bought it. Keep the bottles in the fridge until the matter is settled.

Bottle not as it should be? Start your complaint here too, and we push it out to Danone UK by email, social media and printed letters.

If an Actimel bottle tastes sour or off before the date on the pack, looks swollen, leaks, has a broken seal or contains something that should not be there, stop drinking it and keep the bottle with what is left in it in the fridge. Photograph the bottle, the date, the batch code and anything you found, and keep the receipt or the online order confirmation.

If anyone feels unwell after drinking it, get medical advice and note the symptoms and the time. Report the problem to the Danone UK careline on 0808 144 9451 or through the Danone UK contact form, quoting the codes and the shop, and ask for a reference number.

Something in the bottle that should not be there? Open a case with us: our trained AI keeps coaching you on what to send Danone UK and when to push again.

For a faulty pack of Actimel bought in the UK, the quickest route to a refund or a replacement is usually the supermarket that sold it: take the pack and the receipt back to the store, or report the item through your online grocery order. UK consumer rights put the shop that sold a faulty item in charge of putting it right. You can also tell the Danone UK careline on 0808 144 9451 about the pack, with the date, the batch code and the shop, and ask what Danone UK can offer.

Refused a refund for a pack that was off when you opened it? We help you write the complaint in minutes through our complaint process, with the photos, the codes and the receipt side by side.

Actimel is made by Danone, and in the UK it is sold by Danone UK, the trading name of Nutricia Limited, a subsidiary of Danone SA. Danone says it launched Actimel in Belgium in 1994 and that the drink is now sold in more than 35 countries. The UK range includes the original drink, a 0% fat and 0% added sugar version, Triple Action, Kids and a dairy-free range made with almond and oat, and questions or complaints about any of them go to the Danone UK careline on 0808 144 9451.

Nothing has been reported about Actimel here yet. Our research shows what typically goes wrong with chilled yoghurt drinks and dairy brands: bottles that taste sour or off before the date, swollen or leaking bottles and broken seals, multipacks with a bottle missing or crushed, a changed recipe or a smaller pack for the same price, allergen questions about dairy-free versions, and refunds for a faulty pack.

Found a sour bottle in a pack that was still in date? Be the first to report it, and the next Actimel buyer with a pack from the same batch has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Actimel through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Actimel can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.