Accent Housing complaint?

Do you have a dispute or a bad customer experience with Accent Housing? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Accent Housing customer services is on 0345 678 0555, which is also the line for urgent issues, and by email at customerservices@accentgroup.org. Tenants can also manage rent and charges in MyAccount on the Accent website. Have your address and tenancy or account reference ready, and ask for a reference number for every call.

Repair or charge to raise? Start your complaint here too, and we push it out to Accent by email, social media and printed letters.

Report a repair to Accent Housing on 0345 678 0555 or by email at customerservices@accentgroup.org, giving the address, a clear description of the fault, how long it has been happening and when someone can get in. Say so straight away if it is urgent, such as a leak, no heating or hot water, or an electrical fault. Accent says repair requests are not treated as complaints, so a repair that is late or badly done has to be raised as a complaint separately. Keep the repair reference and the appointment dates, and photograph the problem before and after each visit.

Damp, mould or a leak in your home? Open a case with us: our trained AI keeps coaching you on what to send Accent and when to push again.

To make a complaint to Accent Housing, use the online form on Accent's compliments and complaints page, which Accent calls the quickest route, or email customerservices@accentgroup.org, call 0345 678 0555 or tell a member of staff. Say clearly that it is a complaint, describe what went wrong and what you want Accent to do, and keep the complaint reference. If you are unhappy with Accent's first response, ask for the complaint to move to the next stage, where it is reviewed by a senior manager or director.

Complaint about repairs, damp or charges to set out? We help you write it in minutes through our complaint process, with every report, date and reference in order.

Yes. The Housing Ombudsman Service looks at complaints about social housing providers in England, including what a landlord does or fails to do that affects you living in your home, and Accent Group Limited, the group behind Accent Housing, is in its scheme. It generally expects Accent Housing to have had the chance to put things right through its own complaints process first, so keep a record of every report, call, letter and reference.

Neighbours with the same repair problem? We put your case alongside those of other Accent residents, and they can back it up with their own experience.

Nothing has been reported about Accent Housing here yet. Our research shows what typically goes wrong at housing associations: repairs that are logged and left unfinished, damp and mould that keeps coming back, rent and service charge errors, anti-social behaviour that is not dealt with, poorly kept shared areas, and shared ownership questions about charges and resales.

Mould back again after a repair visit? Be the first to report it: your case opens the record for the next Accent tenant dealing with the same repair.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Accent Housing through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Accent Housing can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.