A2Dominion complaint?

Do you have a dispute or a bad customer experience with A2Dominion? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call the A2Dominion Customer Contact Centre on 0800 432 0077, a freephone number open on weekdays that also takes emergency repair calls out of hours, or email customer.services@a2dominion.co.uk. Residents can also use My Account or the online contact form. Have your tenancy or lease reference ready, and ask for a reference number for every repair, query or complaint.

Defect in your home or a charge you question? Start your complaint here too, and we push it out to A2Dominion by email, social media and printed letters.

The A2Dominion head office and registered office is in Ealing, west London, at the address shown in the contact details at the top of this page; the group also has offices in Oxford, Staines and Winchester. Letters about a complaint can go to the Ealing office, addressed to the A2Dominion complaints and resolution service, but for most issues My Account, the online contact form, customer.services@a2dominion.co.uk or 0800 432 0077 are quicker. Quote your tenancy or lease reference in anything you send.

Writing to A2Dominion about a repair or a charge? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send and when to push again.

To report a repair to A2Dominion, use My Account or the online contact form, email customer.services@a2dominion.co.uk, or call 0800 432 0077; out of hours, the same number takes emergency repairs. Describe the fault, the room and how long it has been happening, and ask for a repair reference and an appointment date. Report damp and mould as its own problem, with dated photos, and say if it affects anyone's health.

Shared owners and leaseholders should check their lease first, because some repairs to the building are charged through the service charge while repairs inside the home may be the owner's own responsibility.

Yes: the Housing Ombudsman Service looks at complaints about social housing providers in England that belong to its scheme, and A2Dominion Housing Group Limited is a member, so it covers complaints by A2Dominion residents about how their landlord has acted. It generally expects A2Dominion to have had the chance to put things right first, so keep a record of every call, email, visit and reference.

Service charge or repair dispute with A2Dominion? We help you write the complaint in minutes, with the figures and dates in order.

Not always. A2Dominion has warned customers that fraudsters claim to be from it, with letters asking for rent or personal details, QR codes to scan and messages with urgent deadlines. Treat any request to pay rent to new bank details, or to send personal information, with suspicion however official it looks.

Nothing has been reported about A2Dominion here yet. Our research shows what typically goes wrong at housing associations in London and the South East: repairs and damp that take several visits to resolve, service charges that shared owners and leaseholders find hard to check, defects in new-build homes, rent and account errors, and complaints that are slow to move to a final answer.

Service charge bill that does not add up? Be the first to report it: your case opens the record for the next leaseholder or shared owner checking the same charges.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of A2Dominion through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with A2Dominion can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.