Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 25, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

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Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

Zoom support is a SCAM

Complaint from daphe128 on 03 August 2020 about Zoom.

I prepaid for a whole year of Zoom services in June. 2 weeks ago, for no reasons at all, my account now reflected only the basic membership and I lost all my access to the Pro features, and was told to... Read more

Comments: 0
Rating:

Payment Made but plans not updated

Complaint from GNRC LTD on 01 August 2020 about Zoom.

We have already paid the amount $64.99 against following details . But plans are not activated yet . Invoice Date: 07312020 Invoice : INV33919910 Payment Terms: Due Upon Receipt Due Date: 07312020 Account Number : 2600343470 Currency: USD Read more

Comments: 0
Rating:

No support since June 17th

Complaint from hannes.enslin.1@gmail.com on 30 July 2020 about Zoom.

Support ticket 6281299 was lodged on June 17th on paid for one year Pro account. Cannot sign into Zoom account with password or using Google account. Locked out of my account. All they have to do is reset the account for... Read more

Comments: 0
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Zoom Webinar Recording Share Settings Do Not Work

Complaint from Virtual Trainer on 29 July 2020 about Zoom.

To share a Zoom webinar recording from the cloud, you are able to select whether or not the viewers must register and whether or not they can download the recording. I have used these settings but when people... Read more

Comments: 0
Rating:

FAILURE TO UPGRADE TO PRO VERSION

Complaint from YOBEL MEDIA on 29 July 2020 about Zoom.

On Saturday 25th July 2020, I opened my browser and followed the necessary steps to upgrade my zoom account. The charged fee was deducted from my bank account but my zoom account did not upgrade. It still remains in the free... Read more

Comments: 0
Rating:

Audio problem

Complaint from Weili on 27 July 2020 about Zoom.

I am a retired people,I use zoom for feloship and Sunday worship for church. When I join meeting,my audio show use divide I use that for a few times, I didn't,t realize it,s use long... Read more

Comments: 0
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Refund of zoom

Complaint from Aadi Jin Yuvak Charitable Trust on 27 July 2020 about Zoom.

I have charged for 25th July to 25th August As we are ngo we love Zoom service and bought during month 25th june to 24th july for virtual event But now we dont required any service and we are not using... Read more

Comments: 0
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ERROR CODE 105035

Complaint from zuleshpremji@gmail.com on 26 July 2020 about Zoom.

I am professor taking online lectures on zoom.My laptop runs Windows 7 and I am unable to share screen since 26720 morning (IST). PLEASE RESOLVE THE MATTER AS SOON AS POSSIBLE . Read more

Comments: 0
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