Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

wedding video

Complaint from Janc1947zoom on 08 August 2020 about Zoom.

We were signed in to zoom to watch our nieces wedding, and everything was fine until just prior to the bride walking down the isle. Suddenly we got a message that the host had another session or some such... Read more

Comments: 0
Rating:

NO SUPPORT!!!

Complaint from Buster78 on 06 August 2020 about Zoom.

I MISSED A VERY IMPORTANT MEETING JUST NOW BECAUSE I WAS UNABLE TO HEAR OTHER PARTICIPANTS, THIS IS A WEEKLY MEETIN I HAVE PARTICIPATED IN MANY TIMES WITH NO AUDIO OR VIDEO PROBLEMS, I AM USING MY DELL LAPTOP. I... Read more

Comments: 0
Rating:

Billing without my permission

Complaint from Keigo Wee on 06 August 2020 about Zoom.

I never apply zoom on August why zoom bill me? Terminal Location: San Jose San Jose US RRN: 000227962498 $29.98 Read more

Comments: 0
Rating:

6370119

Complaint from Michael Allen on 06 August 2020 about Zoom.

Dear Sir, I have been waiting over a month for a resolution to my complaint. I have paid twice for the premium service and still only receive basic. Can you please refund both payments. mike@360publishing.co.uk Michael Allen. Read more

Comments: 0
Rating:

screen flickers

Complaint from KOWSALYA S on 06 August 2020 about Zoom.

the screen flickers and turns black on using the zoom only. when I leave the meeting it's normal .tried all possible ways on the internet. And I use a hp laptop. Read more

Comments: 0
Rating:

Trying to stop chats from popping up during Zoom session

Complaint from Marc Bregman on 05 August 2020 about Zoom.

I am just trying to stop chats from attendees from popping up and covering over text that the presenter is displaying with his screen sharing option. How can this be done? I have tried to contact Zoom help with this request... Read more

Comments: 0
Rating:

Email domain is blocked

Complaint from Ahorton45 on 05 August 2020 about Zoom.

Attempting to open Zoom Account by entering email and creating a password but my email has been blocked and there is no support on how to unblock or reset the new account Read more

Comments: 0
Rating:

video settings

Complaint from Anshita Goyal on 04 August 2020 about Zoom.

I currently have a Chromebook. and I am not able to use the video settings such as virtual background or touch my appearance setting on the zoom I have downloaded the chrome store version of zoom app how can I... Read more

Comments: 0
Rating:

Lack of sales, customer support or billing assistance

Complaint from ptomsho on 03 August 2020 about Zoom.

I am the business director of a small non-profit. We started using ZOOM in mid-March due to the COVID-19 to teach our classes. I am the administrator and set up the team on ZOOM. In late March, I... Read more

Comments: 0
Rating:

Charged for upgrade

Complaint from Lijernigan on 03 August 2020 about Zoom.

I upgraded my account to pro back in April and my zoom account don’t reflect the upgrade. They still continue to charge me $14.99 for something I am not utilizing. I have reached out through calls and emailed to their... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?