no telephone connect
Complaint from go2anish@gmail.com on 15 August 2020 about Zoom.
i am a zoom pro customer, i am not able to connect Telephone calls. whenever i try i get the message that this meeting id is not supporting Read more
Zoom complaints
Zoom Complaint Sentiment: Neutral
Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 19, 2024
Zoom complaint process
Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Zoom complaints chart
We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.
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Zoom complaint statistics
Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!
322
Total complaints
322
Open Complaints
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Complaints pending
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Complaints resolved
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322 ratings
Zoom reviews: (322)
Authentic experiences shared by our community for your benefit.
Zoom does not accept my email address
Complaint from Fishwise on 13 August 2020 about Zoom.
I am trying to Register. Zoom does not accept my email address. dennis@fishwise.cc. All help channels and sales want an email address which they do not accept. Chat Box appears to be driven by AI (Artifical Ignorance) Read more
Video mirroring
Complaint from Mariebella on 13 August 2020 about Zoom.
can you guys have the option to mirror ourselves so that others can see us mirrored as well . Please this would help my self confidence. I don’t want people to see me inverted . Especially in front of 30... Read more
Discriminatory Practices toward the DeafHard of Hearing Individuals
Complaint from debrahartnett@att.net on 13 August 2020 about Zoom.
I have many deafhard of hearing friends that can't hear the conversation on zoom. I heard you offered closed captions but only for Advanced Plans. Really? This is 2020. Are you aware of Americans with Disablilities Act?... Read more
My device server been blocked by zoom
Complaint from Pragati Parmar on 12 August 2020 about Zoom.
I'm not able to connect with zoom aap through by device data. Their is some issue with the server to connect. Please check and resolve my problem. Read more
Payment of $14.99 taken when account is cancelled
Complaint from radhamuralidhar96@gmail.com on 11 August 2020 about Zoom.
My zoom account has been cancelled. However zoom has automatically taken a payment from my credit card account an amount of $14.99 for one month for my PRO account. Read more
The live closed captioning seems to be biased towards lower pitched voices, and not high pitch voices. This typically leads to male voices being picked up more than female Read more
Paid for Zoom Pro and am still on the Basic plan
Complaint from Alan Sieler on 10 August 2020 about Zoom.
I paid for Zoom Pro at the end of April and my credit card statement shows that the amount of Australian dollars deducted was @237.81 on April 27. A receipt was not received and despite repeated attempts with Zoom I... Read more
Double Payment on Zoom Pro package
Complaint from Mercy Ogwu on 09 August 2020 about Zoom.
On the 29th of July 2020 @ 11.17 am Nigerian time, I paid for a zoom pro package with my Standard Chartered Bank visa debit card and Zoom issued me a receipt- Invoice No: inv33524760. Account No:3003953023. At about 23.56pm on... Read more
Tech support is very disppointing
Complaint from NG on 08 August 2020 about Zoom.
I have had a couple of free zoom accounts, paid for one of them to have an interrupted meeting, yet it keep interrupting me. Even worse, No one is responding live chat or phone calls. They close the case on... Read more
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