Zoom Complaint Sentiment: Neutral

Our sentiment meter has detected that Zoom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zoom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Zoom complaint process

Do you have a dispute or had a bad customer experience with Zoom? Submit your Zoom complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zoom.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Zoom complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Zoom?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Zoom complaints chart

We have received 0 complaints about Zoom over the last 12 months. The graph below shows a monthly breakdown.

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Zoom complaint statistics

Curious about Zoom's track record in addressing complaints within the Mobile App, Software category? Dive into the all-time complaints data right here!

322
Total complaints
322
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 322 ratings

Zoom reviews: (322)

Authentic experiences shared by our community for your benefit.

Zoom doesn't work on the computer

Complaint from dinaaustralia on 07 September 2020 about Zoom.

I have tried to contact Zoom and got nowhere. I have zoom meetings for spanish and english and cannot connect to them in zoom. I was able to ente the rooms in the past but this week I can't... Read more

Comments: 0
Rating:

Poor Connection

Complaint from Shamika Parve on 07 September 2020 about Zoom.

Unable to connect to important zoom meetings due to error from your side Read more

Comments: 0
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guests and host unaable to access meeting

Complaint from Elga Rusina on 05 September 2020 about Zoom.

Neither I as host nor my guests were able to access this meeting that I scheduled. Also my zoom account shows no record of it. Soto Zen Rīga MeditācijaMācības Saturday, 12 September⋅9:00 – 10:15am Weekly on Saturday Join Zoom Meeting https:us02web.zoom.usj88024321055?pwdS3lCbWM4M1UzOGNKa2x3blJVd05qUT09 Description:elga bridin Rusins is inviting... Read more

Comments: 0
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Zoom annotate and virtual background

Complaint from solver on 03 September 2020 about Zoom.

Why do Chromebooks not have virtual background options! Also why can't people annotate in Chromebook! I hope you fix this problem. Read more

Comments: 0
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name error

Complaint from Artemis Mohtadi on 02 September 2020 about Zoom.

when in a zoom school meeting the name appearing under the video says i am a dummy guy instead of the name listed in profile. Read more

Comments: 1
Rating:

Zoom App. Is Not working

Complaint from Alka Batra on 02 September 2020 about Zoom.

From last 2-3 days, my zoom app is not working. I was facing connectivity problem from so many days but now my zoom app is not working. I am not able to take my classes. I m using airtel number.... Read more

Comments: 1
Rating:

Breakout rooms cannot be created ahead of time

Complaint from Jbasq@verizon.net on 02 September 2020 about Zoom.

We as a parish doing religious education for our kids choose Zoom for the breakout room feature- we have the PRO account and want to have reoccurring meetings with preset reoccurring groups and when we get to the place... Read more

Comments: 0
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Account

Complaint from Claire Reilly on 02 September 2020 about Zoom.

I canceled my Zoom account last but you have taken a payment today. I am struggling financially hence the reason for cancelling my zoom account. Read more

Comments: 0
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Charging months after cancelation

Complaint from Elipiatch on 31 August 2020 about Zoom.

I cancelled my PRO account three months ago, however the company continues to bill me and take the money from my account - despite sending various complaints. Read more

Comments: 0
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