Xfinity Complaint Sentiment: Neutral

Our sentiment meter has detected that Xfinity complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Xfinity, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 25, 2024

Xfinity complaint process

Do you have a dispute or had a bad customer experience with Xfinity? Submit your Xfinity complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Xfinity.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Xfinity complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Xfinity?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Xfinity complaints chart

We have received 0 complaints about Xfinity over the last 12 months. The graph below shows a monthly breakdown.

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Xfinity complaint statistics

Curious about Xfinity's track record in addressing complaints within the Internet Providers, TV Providers category? Dive into the all-time complaints data right here!

28
Total complaints
28
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 28 ratings

How to contact the customer service of Xfinity?

Below, you will find the contact information for the complaint department of Xfinity. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-855-270-0379
Contact form:

You can contact the customer service of Xfinity by calling 1-855-270-0379. If you want to reach out to Xfinity through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Xfinity reviews: (28)

Authentic experiences shared by our community for your benefit.

contract and billing

Complaint from Randall S. on 06 March 2022 about Xfinity.

On 06062020 I signup wth ComCast for the 220 chanel 4 boxs with dvers modem,netflex,showtime,stars,movie channel,phone,internet 2year contract total $175.00 plus tax about $15.00,Cel Phone $1.99 plus tax about $12.00.I received the movie channel for I day no one could... Read more

Comments: 0
Rating:

TV's have been out for seven days

Complaint from Poor Xfinity customer service on 29 January 2022 about Xfinity.

All TVs in house has been out for 7 days. Xfinity called on day 5 and preformed inhouse test that could not fix problem. They would not send Tec to house to test outside because of 14 day wait period... Read more

Comments: 0
Rating:

Billing problems

Complaint from djrill on 17 December 2021 about Xfinity.

The last time I negotiated my contract was in 2018.  I was told that my bill would no go up again and there would be no need to call, fight and argue, or threaten to cancel.. I would just continue... Read more

Comments: 0
Rating:

Disreputable conduct

Complaint from Shulamit77 on 13 November 2021 about Xfinity.

History- long time satisfied customer Now- I lost a file folder on my comcast.com account I was told to log on to xfinity to recover my file.I tried close to 10 times to log on, but because my payment was... Read more

Comments: 0
Rating:

streaming problems

Complaint from Teerod on 02 October 2021 about Xfinity.

NCAA football is really the only thing I watch on TV. ESPN carries many of the games I want to watch on Saturdays. Unlike the games on ABC, CBS and other channels, ESPN games on Xfinity cable are so full... Read more

Comments: 0
Rating:

Return Shipping Label

Complaint from haircutwithty on 31 July 2021 about Xfinity.

This is an ongoing situation. I kept repeatedly had discuss and verbal discuss this situation with so many of xfinity CSR. Not one CSR not verbally acknowledged and comprehend about situation. I guess I have to put... Read more

Comments: 0
Rating:

No Support No People

Complaint from mdwills on 01 July 2021 about Xfinity.

1) I have repeatedly tried to contact Xfinity about: a) Interenet constantly dropping out b) Trying to cancel my TV portion of my account since I don't watch TV 2) There are no phone numbers to talk... Read more

Comments: 0
Rating:

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