Complaint: Worst organization ever

on 29 November 2018 about Endurance Extended Car Warranty in category Insurance Companies

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My complaint:

I do buy the warranty on my car the Volkswagen Eos 2009 in January 2018.
I paid my premium always on time 192.00$ monthly
November 21. 2018 my car broke down – I towed to the close Volkswagen dealer service.
That day was start the most horrible experiences with Endurance.
Want and try to find every chance to decline the claim.
Volkswagen service verified the transmission broken and need to replaced.
1. want the record when was a transmission service was done couple of days researching I find the records, after claim was pull the carfax record on my car and find the other extended warranty coverage – was shock me why I pay for t separate extended warranty when the premium I pay for Endurance is so high when I can cover 2 premium than should by a new car. after couple of days investigation I provide the document which is proof only have Endurance warranty. This take 18 phone calls and each time on hod 50-55 minutes than someone answer and very rude careless and put me on holds other 20-25 minutes.
Finally the documents accepted than I ask to call the service and authorize the repair. The Endurance is refuse to call the service was told me I have to call the service and the service need to call Endurance- finally the Volkswagen service advisor after 45 minutes hold was able to talk to the claim department and surprisingly told him he need to get the authorization from me to take out the transmission and take a parts to verify the cause of the broke down. and I need to pay for it 650.00$.
The staff was very rude and try to make more and more difficulties to take care the problems.
I do not recommend to anyone to purchase this warranty – very unprofessional and refuse any help. But never hesitate to take the payments.
Please share this make sure no other car owner make the mistakes like me.

Desired solution:

Fix my car - be more professional and honest

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