While Wightlink facilitates numerous ferry crossings with a focus on customer convenience, our community has reported several recurring issues. Common complaints include errors from staff that result in missed ferry departures, leading to significant inconvenience and delays. Customers also mention difficulty in getting timely resolutions from customer service when such problems occur.
To avoid these issues, we strongly advise customers to arrive well in advance of their scheduled departure and double-check all booking details with staff upon arrival. If an error occurs, promptly escalate the issue to a supervisor and document all interactions and transactions for further support.
Do you have a dispute or had a bad customer experience with Wightlink? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Wightlink.
Our sentiment meter has detected that Wightlink complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Wightlink, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Wightlink over the last 12 months. The graph below shows a monthly breakdown.
Curious about Wightlink's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Wightlink. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Wightlink by calling +443339997333. If you want to reach out to Wightlink through their own website, you can use their contact form.
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Helpful experiences shared by verified Wightlink customers. Search, discuss and connect with other people in our community.
Complaint from awilkins81 on 20 September 2021 about Wightlink.
We arrived an hour before the crossing. We had a trailer so they put us in row 12. Everyone started loading (cars first), then we could see that it was full. We then asked the person loading saying we had... Read more
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