Short Changed
Complaint from mjhill00 on 07 February 2024 about White Castle.
Paid for my order with a $20, received change for a $5. Have made attempts to recover to no avail. Transaction seen by customer and shift mgr was right there. Read more
White Castle complaints
White Castle Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about White Castle over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
White Castle complaint process
Do you have a dispute or had a bad customer experience with White Castle? Submit your White Castle complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of White Castle.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional White Castle complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about White Castle?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
White Castle complaints chart
We have received 5 complaints about White Castle over the last 12 months. The graph below shows a monthly breakdown.
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White Castle complaint statistics
Curious about White Castle's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
11
Total complaints
11
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
11 ratings
How to contact the customer service of White Castle?
Below, you will find the contact information for the complaint department of White Castle. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-843-2728
Contact form:
You can contact the customer service of White Castle by calling 1-800-843-2728. If you want to reach out to White Castle through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
White Castle reviews: (11)
Authentic experiences shared by our community for your benefit.
Food was cold and old
Complaint from Chantalle on 17 September 2023 about White Castle.
I was at White Castle last night at around 2:00am not sure the exact time. I waited in drive thru for about 35 minutes. I ordered double cheese burger meal with easy onions and a 5 piece cheesy ring. I... Read more
My 5 year old got poisoned eating a White Castle slider
Complaint from Maria Ghormley on 30 August 2023 about White Castle.
I have my 5 year old an slider and he won’t stop throwing up for 6 hours until I took him to the ER. Read more
Waiting in drive through line
Complaint from Khardi5 on 25 June 2023 about White Castle.
They are only taking one order at a time sating in long more than 30min cars are pulling off this is a ongoing problem every time I come white Casey on Nolensville rd Read more
Throw away instead of selling
Complaint from Msarthur1214 on 15 June 2023 about White Castle.
This is the second time in a row that I received old dried burgers with dried onions and hard around the edges bread. Do you know how hard it is to eat your sandwich while peeling away the hard edges?... Read more
POOR SERVICE
Complaint from ANTHONY JACKSON on 22 March 2023 about White Castle.
ORDERED A 1 COMBO WITH SMALL FRY AND DRINK AND A SMALL MAC CHEESE NIBBLER AND WHEN I GOT TO THE WINDOW HE WAS TO BUSY TALKING TO LISTEN TO MY ORDER AND DIDNT PUT THE MAC ... Read more
GIFT CARDS NOT WORKING
Complaint from STEVER on 06 March 2023 about White Castle.
I have recd. 2 gift cards, and every location i go to say they do not work. Tried calling home office, was on hold for 15 min. Howwho can get this fixed. STEVE 917-532-7897 Read more
server
Complaint from Chapo on 30 December 2022 about White Castle.
I went to White castle at approximately 3;30 pm to buy some sliders. there were three servers and the drive thru was not busy only one car. the servers took the order looked at me and turned her back and completly ignored... Read more
UNSANITARY EMPLOYEE
Complaint from TEARAH on 02 November 2022 about White Castle.
VISITED THIS LOCATION THRU THE DRIVE THRU ON 11-1 AROUND 7:30 PM, I PULLED UP TO THE WINDOW TO PAY FOR THE ALMOST 30. ORDER AND WITNESSED AN EMPLOYEE CUT A BAG OF CHICKEN RINGS OPEN WITH SCISSORS. SHE WAS... Read more
FOOD POISONING
Complaint from cricket1022 on 24 October 2022 about White Castle.
10-19-2022 PAID $48.45 RIPPED OFF Both my daughter (Age 15) and myself ended up with the worst food poisoning I have ever had. We ate nothing else on Wednesday except the food from this order. Our stomachs started hurting late in the... Read more
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