Whataburger Complaint Sentiment: Negative

Our sentiment meter has identified a 200% increase in complaints about Whataburger over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Whataburger's offerings.

Sentiment data last updated on March 29, 2024

Whataburger complaint process

Do you have a dispute or had a bad customer experience with Whataburger? Submit your Whataburger complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Whataburger.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Whataburger complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Whataburger?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Whataburger complaints chart

We have received 18 complaints about Whataburger over the last 12 months. The graph below shows a monthly breakdown.

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Whataburger complaint statistics

Curious about Whataburger's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

239
Total complaints
239
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 239 ratings

How to contact the customer service of Whataburger?

Below, you will find the contact information for the complaint department of Whataburger. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-628-7437
Contact form:

You can contact the customer service of Whataburger by calling 1-800-628-7437. If you want to reach out to Whataburger through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Whataburger reviews: (239)

Authentic experiences shared by our community for your benefit.

Customer seevice

Complaint from Lovely7 on 27 June 2021 about Whataburger.

The manager has a horrible attitude..everytime I come she has the worst attitude I have every experience..she is never pleasant..she should not be a manager or deal with ppl with the attitude she has.. Read more

Comments: 0
Rating:

Food and service

Complaint from JB 1936 on 23 June 2021 about Whataburger.

Yesterday I visited the new local Whataburger. I was the first person in the second line and there were only 3 cars in the other line. They brought my milkshakes out and then I had to wait another... Read more

Comments: 0
Rating:

Ordered online cancelled my order still charged me

Complaint from robrod720@gmail.com on 22 June 2021 about Whataburger.

I ordered a bacon cheese whataburger large fries Large Onion Rings Large Strawberry Shake . Online for curbside and when I finished it and I used my debit card it wouldn't take it . I called to cancel my order... Read more

Comments: 0
Rating:

Canceled online order and still got changed

Complaint from robrod720@gmail.com on 22 June 2021 about Whataburger.

I was trying to Order online from Whataburger and they said that something was wrong with my card and it wouldn't let me complete my order. And when I called Whataburger which is (210)921-1709 . I asked them if I... Read more

Comments: 2
Rating:

The filthiest WhataBurger restaurant

Complaint from Itb1 on 22 June 2021 about Whataburger.

June 22, 2021 Order 182522 8 employees working 1 employee on break Only 3 tables with customers Not 1 single table clean, floor covered in garbage I write this because it is my home WhataBurger and I am totally embarrassed to have even... Read more

Comments: 0
Rating:

Extreme wait time on drive thru

Complaint from Nelety on 21 June 2021 about Whataburger.

Waited in drive thru over 20 minutes!! Ordered at 12:45. On 6-21-21 and received my food at 1:08 !!! Order 1628604 Complained at window and just got a stare back from .Mr Patel with no apology or anything else Read more

Comments: 0
Rating:

Sorry service

Complaint from JeffD123 on 20 June 2021 about Whataburger.

Placed a dine in order..and set and waited 45 min..ask several times where our order was and watch several orders after our go out..tried to complain about the slow service and was told by one employee it wasn't their problem.. Read more

Comments: 0
Rating:

wrong order

Complaint from Mellow68 on 19 June 2021 about Whataburger.

I ordered 2 double meat whataburger with cheese meals no lettuce on one no onions and no lettuce on the other mayo only with large fries and large drinks. I got single burgers with no vegetables on either .I need... Read more

Comments: 0
Rating:

Missing order

Complaint from Ktlynesmom on 19 June 2021 about Whataburger.

While traveling on vacation we stopped in Whataburger for what we thought would be a quick breakfast before we got back on the road. That was not the case!! We ordered,sat to wait for our order, and waited,... Read more

Comments: 0
Rating:

VERY SLOW

Complaint from Desiree on 18 June 2021 about Whataburger.

Literally took me an hour to get my food. This happens everytime at this location, and they forget some items as well! This is getting annoying! Read more

Comments: 0
Rating:

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