Whataburger Complaint Sentiment: Negative

Our sentiment meter has identified a 200% increase in complaints about Whataburger over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Whataburger's offerings.

Sentiment data last updated on March 29, 2024

Whataburger complaint process

Do you have a dispute or had a bad customer experience with Whataburger? Submit your Whataburger complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Whataburger.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Whataburger complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Whataburger?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Whataburger complaints chart

We have received 18 complaints about Whataburger over the last 12 months. The graph below shows a monthly breakdown.

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Whataburger complaint statistics

Curious about Whataburger's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

239
Total complaints
239
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 239 ratings

How to contact the customer service of Whataburger?

Below, you will find the contact information for the complaint department of Whataburger. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-628-7437
Contact form:

You can contact the customer service of Whataburger by calling 1-800-628-7437. If you want to reach out to Whataburger through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Whataburger reviews: (239)

Authentic experiences shared by our community for your benefit.

Too lazy to work

Complaint from Mikaladawn13 on 06 July 2021 about Whataburger.

We were told that we couldn’t order shakes because the shake machine was “down”, but she then said she did not want to put in the shake mix right now because she didn’t have time for that. Read more

Comments: 0
Rating:

Fell on Wet Floor

Complaint from user13663993 on 05 July 2021 about Whataburger.

I fell on my way to the bathroom at this store. I hit my head, tail bone and broke nails. When I told the cashier, she got the manager and he laughed it off and nothing was resolved. I was... Read more

Comments: 0
Rating:

Store manager being hostile

Complaint from Sofia0318 on 04 July 2021 about Whataburger.

Drove through the drive through at round rock whataburger and manager was super rude to me cussed me out and was very hostile. My daughter and i were very terrified through the experience. He kept reaching out the window cussing... Read more

Comments: 0
Rating:

Never received food

Complaint from AlfredHill on 04 July 2021 about Whataburger.

Open 24 hours? Requested delivery from app went online around 5:00pm never never received my order Read more

Comments: 0
Rating:

Rude cashier

Complaint from Mcdragon75 on 03 July 2021 about Whataburger.

We visited Whataburger on the way to Houston in Orange Texas. When ordering our food the cashier was rude when asked what is on the new Whatachicken Pico de Gallo, she responded Its listed on the sign. When... Read more

Comments: 0
Rating:

No table service anymore

Complaint from Biggles on 03 July 2021 about Whataburger.

Went to the flagship store and they said they no longer give out numbers or deliver to the table. This is one of those little things that made you guys great!!! Sucks now! Read more

Comments: 0
Rating:

Missing items and counter person rude

Complaint from Cowgercrew on 02 July 2021 about Whataburger.

We had a large order 5 burger meals, 2 kids meals and 5 apple pies. We did an online order and went to store to pick it up. When we ot to our car we checked the order... Read more

Comments: 0
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Attendant taking orders outside lazy

Complaint from Annoyed lazy millenials on 02 July 2021 about Whataburger.

Pulled up girl leaning a tree on her phone tells me to wait in line to order at intercom. 2 cars in front of me. Another emp cones out chats her up. I m still sitting here a car pulls... Read more

Comments: 0
Rating:

Uncleanness and Unfriendliness

Complaint from Stephenslaura103 on 01 July 2021 about Whataburger.

I stopped at your location on Eastchase Parkway early this morning around 5 after ordering at the speaker I pulled up to the window as I pulled up your employee was talking on her cell phone and digging in her... Read more

Comments: 0
Rating:

Poor service

Complaint from Thomas G on 01 July 2021 about Whataburger.

This morning when I was in the drive up lane for 17 minutes and there was only one vehicle in front of me. When the young man started to give me my coffee he had a straw and the drink had... Read more

Comments: 0
Rating:

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