Whataburger Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Whataburger over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 25, 2024

Whataburger complaint process

Do you have a dispute or had a bad customer experience with Whataburger? Submit your Whataburger complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Whataburger.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Whataburger complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Whataburger?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Whataburger complaints chart

We have received 14 complaints about Whataburger over the last 12 months. The graph below shows a monthly breakdown.

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Whataburger complaint statistics

Curious about Whataburger's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

239
Total complaints
239
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 239 ratings

How to contact the customer service of Whataburger?

Below, you will find the contact information for the complaint department of Whataburger. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-628-7437
Contact form:

You can contact the customer service of Whataburger by calling 1-800-628-7437. If you want to reach out to Whataburger through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Whataburger reviews: (239)

Authentic experiences shared by our community for your benefit.

Food messed up

Complaint from Buckeyeaz60 on 27 July 2021 about Whataburger.

I was at this location tonight and ordered a mushroom Swiss burger whats sized with onion rings instead of fries. When I got to the window I was informed they were out of the sauce for the burger and so... Read more

Comments: 0
Rating:

Employment

Complaint from WhataburgerStorm on 25 July 2021 about Whataburger.

Whataburger Venus 753. Will not give breaks to its employees. I am an employee and out of my last 7 shifts I've only gotten breaks on two. Some of us are working 10 hours with no break. The... Read more

Comments: 0
Rating:

Too long to wait

Complaint from scottybell50@yahoo.com on 24 July 2021 about Whataburger.

At 12:03 pm I was at your store on university avenue crossroads, texas. When I entered I noticed only 3 tables with customers and 4 cars in the drive through. I placed my order of one whataburger with cheese, medium... Read more

Comments: 0
Rating:

Horrible Management

Complaint from GSW on 20 July 2021 about Whataburger.

Just before 7 pm, on the 13th of July, 2021, my family and I arrived at the Whataburger located in Palmhurst, Texas. We had intended to dine in. There was a couple already ordering at the register upon our arrival.... Read more

Comments: 0
Rating:

No Recite

Complaint from Lei Catalano on 20 July 2021 about Whataburger.

Server Did Not Give Me a Receipt for my my purchase on my bank card??? Read more

Comments: 0
Rating:

Poor service

Complaint from Susie L. on 19 July 2021 about Whataburger.

Today it took 25 minutes to get order in drive thru window. This makes the third time in three months that service has been poor. The young people are very kind, it's really poor management, staff training to provide better... Read more

Comments: 0
Rating:

Terrible service

Complaint from Maryssa on 18 July 2021 about Whataburger.

First off they took over 25 minutes after I placed my order to give it to me through the drive thru, I asked for buffalo sauce with my strips and they gave me honey bbq took them another 5 minutes... Read more

Comments: 0
Rating:

30 minute wait

Complaint from Whata on 18 July 2021 about Whataburger.

Order541644 We waited in drive thru for 30 mins. Only one car in front of us Read more

Comments: 0
Rating:

Poor food

Complaint from Bigred76 on 18 July 2021 about Whataburger.

Waited 15 minutes in drive thru. First was given the wrong food and let the male know it was wrong and he didn't have any idea what to do. A female asked what I ordered told her and she disappeared.... Read more

Comments: 0
Rating:

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