My complaint:
Filed dispute on 222022 on 02112022 received email from Varo stating I wasn’t eligible to receive provisional credit. After numerous emails and phone calls I was told I wasn’t eligible for provisional credit because my dispute was for “non receipt of goods andor services”. Again I sent numerous emails and phone calls saying that my dispute was not filed for that reason. My dispute was filed as billing issueerror because the merchants refund was rejected by Varo. I also stated I never asked or requested a dispute for non receipt of goods or services because the merchant already completed an investigation for that and it was found in my favor. I submitted the email I received from the merchant stating exactly that. So Varo CHOOSES to not follow EFTA regulation E and their own “terms conditions” which states under “right to dispute errors” it says
“We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error ly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit the Varo Bank Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation.” Nowhere does it state “not all accounts eligible”! I have filed formal complaints.
Suggested solution:
Complete dispute investigation immediately or provide provisional credit as they should have done 3 weeks ago per EFTA regulation E and their own terms conditions!