On July 5th, 2020 I called for an Uber to pick me up at Vons. I was matched with a driver and waited 45 minutes. I finally got a message that the driver cancelled and they would look... Read more
Uber complaints
Uber Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Uber over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 18, 2024
Uber complaint process
Do you have a dispute or had a bad customer experience with Uber? Submit your Uber complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Uber complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Uber?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Uber complaints chart
We have received 34 complaints about Uber over the last 12 months. The graph below shows a monthly breakdown.
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Uber complaint statistics
Curious about Uber's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!
204
Total complaints
203
Open Complaints
0
Complaints pending
1
Complaints resolved
1.2
204 ratings
Uber customer service FAQ:
Why should I file a complaint about Uber on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Uber. By filing a complaint on our platform you can share your experience with others, get help from our community and hold Uber accountable for any problems you may have encountered.
What kind of complaints can I file on Complain.biz about Uber?
You can file any kind of complaint related to Uber, such as poor driver behavior, incorrect billing, unexpected charges, poor customer service, safety concerns, and any other issues you may have experienced.
What are the most common complaints about Uber?
According to our own complaints database, some common complaints about Uber include:
- Poor driver behavior: Some customers report drivers being rude, driving unsafely or taking longer routes to increase the fare.
- Unexpected charges: Some customers report being charged for rides they never took, receiving surge pricing unexpectedly, or having trouble understanding their fare breakdowns.
- Customer service issues: Some customers report difficulty reaching Uber customer service representatives or receiving unsatisfactory responses to their inquiries.
- Safety concerns: Some customers report feeling unsafe while using Uber, such as drivers breaking traffic rules or incidents of assault or harassment.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Uber?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner. Uber might even offer compensation or refunds as part of their resolution process.
How can I contact Uber customer service directly?
After you have submitted your complaint through our platform, it always helps to notify Uber yourself as well. You can contact Uber customer service through 1-800-664-1378, via the Uber Help website or by reaching out to @Uber_Support on Twitter.
How to contact the customer service of Uber?
Below, you will find the contact information for the complaint department of Uber. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-664-1378
Contact form:
You can contact the customer service of Uber by calling 1-800-664-1378. If you want to reach out to Uber through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Uber reviews: (204)
Authentic experiences shared by our community for your benefit.
Thieves for a driver
Complaint from Sanos on 29 June 2022 about Uber.
Uber allowed a criminal thieves dauda is his name to steal passenger item and doesn’t want to return. Beside the fact he admit that he has. And Uber customer service. Useless. Service he is not caring at all.... Read more
FraudTheft
Complaint from Toni77 on 15 June 2022 about Uber.
On 02092022, I requested a a ride through Uber with 2 pickups and 2 drop offs. However, the driver, Mr. Sombat had other plans for this fare. He did not pick me up from the first destination at 128 Venture... Read more
Driver Problem
Complaint from davidald on 11 June 2022 about Uber.
Driver did not speak English. Became loud and agitated when I tried to tell home what I needed. I told him to take me home, cancel trip (1 minute from pick up address when this happened). Driver said there would... Read more
Driver caused property damage
Complaint from UberUser on 01 June 2022 about Uber.
In pulling out of the driveway, the driver drove far off the driveway, through the lawn, and over a low retaining wall. This not only caused damage to the lawn but the retaining wall was also broken. It is unexplainable... Read more
Sanchez 5282022
Complaint from TheRacist on 29 May 2022 about Uber.
I requested a ride to and from my neighborhood store. Round trip. A driver took my trip, I was charged, and Sanchez showed up. I got in the car, he said something about dropping me off, I reminded him that... Read more
Driver behaviour
Complaint from nwdudwdw on 24 May 2022 about Uber.
Today at 11.30 i took an uber but after some time the driver took different route for my drop off location i told him to take via this route it will take less time he denied and said i will... Read more
Gift card failure
Complaint from tubaboy963 on 21 May 2022 about Uber.
I bought an Uber gift card 3 months ago from 7Eleven. I went to redeem it as i was walking back home and it said This gift card has already been redeemed. I contacted them immediately and sent them the... Read more
Driver demanded only cash and he refused to accept through Mobile App
Complaint from BSunilKumar on 09 May 2022 about Uber.
I had booked Uber Cab through my mobile App on 8-5-2022 for my daughter to reach the Airport. The driver called me and asked where to go and then said that he would accept only Cash and when I said... Read more
How many drivers does it take to NEVER receive my food?
Complaint from BronxRobb on 07 May 2022 about Uber.
Yesterday, I placed an order through Mercato, which contracts delevery through Uber. The window of delivery was 2-3pm. At 1:46pm, I received a text message saying that my order was modified or cancelled,' and that I should call the vendor.... Read more
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