not received order
Complaint from moomin on 17 June 2021 about Uber Eats.
Ordered food and never arrived despite saying it had been delivered. Couldn't get in touch with driver. Read more
Uber Eats complaints
Uber Eats Complaint Sentiment: Neutral
Our sentiment meter has detected that Uber Eats complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -14%. While some customers might experience challenges with Uber Eats, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 16, 2024
Uber Eats complaint process
Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Uber Eats?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Uber Eats complaints chart
We have received 102 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.
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Uber Eats complaint statistics
Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
732
Total complaints
729
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
732 ratings
How to contact the customer service of Uber Eats?
Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:
You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Uber Eats reviews: (732)
Authentic experiences shared by our community for your benefit.
Ubereats Promo Scam
Complaint from Christo on 16 June 2021 about Uber Eats.
Received an unsolicited email offering up $30 off my first order. Downloaded app, placed order, verified promo credit on order screen, input cc info and clicked Pay for order. Order was approved. When I checked the receipt there was no... Read more
Extremely Expensive Piss Poor Quantity
Complaint from Nessy Figs on 16 June 2021 about Uber Eats.
Spoken to several representatives. All claim nothing can be done. I paid $50 for an order and containers were barely filled. Reprehensible! Thieves! Read more
Cold food deliveries
Complaint from David Salmon on 14 June 2021 about Uber Eats.
It is very simple, the app does not have the facility to reject a driver doing multiple pickups and deliveries, it then leaves perfectly good food cold. The last 4 or 5 deliveries have been the same. Read more
My son and daughter placed a meal to be delivered, they cancelled this order and placed a different order. My daughter rang the restaurant to make sure that the 1st order was cancelled, they said that it was and they were... Read more
Taken money from account
Complaint from JoAlfie on 07 June 2021 about Uber Eats.
I ordered some food from El Quacca in Clacton over a month ago via Uber Eats. Due to a location issue on the apps my order was cancelled, i resubmitted the order after resolving the location issue but i realised... Read more
Missing items from order
Complaint from elt67 on 06 June 2021 about Uber Eats.
I ordered meals through the mcdonalds app. The food arrived but no drinks at all from the order. Read more
Short supplied
Complaint from Sonjamac on 03 June 2021 about Uber Eats.
I ordered three bottles of wine but only one was delivered. Read more
charged for orders I did not place
Complaint from sdcropper on 03 June 2021 about Uber Eats.
There are charges for 2 orders on my credit card that I did not make. One was on May 30, 2021 for $52.84 7.92 $60.76 and the second was on May 15, 2021 for $6.67 $26.68 ... Read more
Twice failed delivery but charged
Complaint from LPL on 01 June 2021 about Uber Eats.
Tried to order McDonalds today - first one from Walthamstow that didn't arrive so tried again - this time with Leytonstone - was charged twice but no food arrived. Read more
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