Uber Eats Complaint Sentiment: Negative

Our sentiment meter has identified a 43% increase in complaints about Uber Eats over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Uber Eats's offerings.

Sentiment data last updated on March 28, 2024

Uber Eats complaint process

Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Uber Eats?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Uber Eats complaints chart

We have received 107 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.

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Uber Eats complaint statistics

Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

732
Total complaints
729
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 732 ratings

How to contact the customer service of Uber Eats?

Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:

You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Uber Eats reviews: (732)

Authentic experiences shared by our community for your benefit.

Non delivered order

Complaint from Imran Patel on 17 September 2023 about Uber Eats.

I placed food order using Uber eats app account. My order was never delivered and shown delivered on my account. I contacted Uber who put to delivery driver, driver told he delivered where restaurant asked him to deliver. He asked... Read more

Comments: 0
Rating:

Delivery driver leaving with food

Complaint from Monica D on 17 September 2023 about Uber Eats.

My uber driver attempted to contact me, as there is poor service in my work building I did not receive any notifications till it was too late. I then went downstairs after two minutes to see if the food had... Read more

Comments: 0
Rating:

Mcdelivery/UberEats

Complaint from Lish on 16 September 2023 about Uber Eats.

MY ORDER FROM MCDONALDS DID NOT GET DELIVERED I HAVE CONTACTED UBER EATS TO BE TOLD I WILL NOT BE GETTING A REFUBD, BUT THERE DRIVER DID NOT DELIVER 25 POUBDS WORTH OF FOOD. Read more

Comments: 0
Rating:

Driver hair in my shake

Complaint from Hair on 15 September 2023 about Uber Eats.

I ordered food through Jack in the box’s website that was setup for delivery through Uber eats. Went outside to get my food and noticed the driver had spilled some of the shake on my porch. After looking closer, I... Read more

Comments: 0
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FRAUD

Complaint from AnjalaA on 14 September 2023 about Uber Eats.

My credit card was cloned and was used fraudulently by someone for Uber Eats and Uber Ride over several months. I don't have any Uber account and have never ordered from Uber Eats or Uber Ride. I got... Read more

Comments: 0
Rating:

Charged for food not delivered

Complaint from ReaperReapz on 11 September 2023 about Uber Eats.

I placed an order on the 9th September, the expected delivery time was 5:15pm. The driver contacted me at 5:18pm to let me know he couldn’t find the address. We the address, I offer him more details as to... Read more

Comments: 0
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Incorrect Delivery Charge

Complaint from Kallie on 10 September 2023 about Uber Eats.

I placed an order on Uber Eats on 9th September. It was an order from Brookvale Fish Bar. I seen on my receipt that I had been charged a delivery fee of £1.29, however the actual charge should’ve been £0.29p... Read more

Comments: 0
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Food not delivered

Complaint from Khan1020 on 05 September 2023 about Uber Eats.

I made an order through ubereats The order was not delivered I spoke to the delivery person who refused to deliver the order. Read more

Comments: 0
Rating:

Missing item-no refund

Complaint from Nacalind on 04 September 2023 about Uber Eats.

I ordered from Marco’s pizza on UberEats. The order was delivered but an item was missing-brownies @ $9.59. I contacted UberEats and was told that the order was ineligible for a refund. I contacted by phone and was told that... Read more

Comments: 0
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