While some customers may still be encountering a bad experience, our sentiment meter has detected a -43% decline in complaints about Uber Eats over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 101 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.
Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Chris.gibbons@vis.Com.au on 13 October 2023 about Uber Eats.
Very poor service for meal for chris gibbons from Tommy Ruff tonight. Priority delivery arrived at 8.15pm after advice of 7-25. Food completely cold. Driver says he had to wait for extra deliveries. To my Ruffs state food was ready... Read more
Complaint from geniegrant on 08 October 2023 about Uber Eats.
Ordered from taste of Jamaica and did not get my order Read more
The driver couldn’t find us and hung up several times when we were trying to give directions - he asked us to come to him but we couldn’t because we had a horse float on the back of our car.... Read more
Order never arrived and they promised a refund but never received and now they are saying not going to get a refund. Read more
Complaint from Ditch UberEats on 04 October 2023 about Uber Eats.
The order was later than the promised last arrival time, and when I asked about my delivery, all they said was from some standard script like sorry you may face this issue and never answered my question straight away. When the... Read more
Complaint from Tanzy on 29 September 2023 about Uber Eats.
Friday september 8, I placed an order from dairy queen. Order attached was delivered to Histon Crescent I live at Winterfold dr. Can you refund this whole order to the credit card? I had to reorder and the CSR does... Read more
Complaint from tyrone8819 on 28 September 2023 about Uber Eats.
I am writing to express my deep frustration and disappointment with the lack of resolution to a critical issue I have been facing with your service. My attempts to resolve this issue through your chat service and customer service representatives... Read more
Complaint from Adam66 on 25 September 2023 about Uber Eats.
I have ordered jerk chicken from a local restaurant and instead got pork which I can't eat, when I asked ubereats for a refund they told me I am not eligible and their customer service was rude and unhelpful. Surely... Read more
Complaint from J_ on 24 September 2023 about Uber Eats.
I orders through the mcdonalds app, I do not have an uber eats accounts. The order was delivered via an uber eats driver ( i did not know this would be the case) The completely wrong order was delivered Mcdonalds tell me the... Read more
Complaint from Pavel on 21 September 2023 about Uber Eats.
This is a copy and paste as I've tried contacting support around 7 times now with no luck I ordered cheeseburger, mccrispy meal, 3 chicken selects and some dipsI think this is a problem with the driver not the... Read more
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