Uber Eats Complaint Sentiment: Negative

Our sentiment meter has identified a 67% increase in complaints about Uber Eats over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Uber Eats's offerings.

Sentiment data last updated on March 29, 2024

Uber Eats complaint process

Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Uber Eats?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Uber Eats complaints chart

We have received 107 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.

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Uber Eats complaint statistics

Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

732
Total complaints
729
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 732 ratings

How to contact the customer service of Uber Eats?

Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:

You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Uber Eats reviews: (732)

Authentic experiences shared by our community for your benefit.

Did not receive my order

Complaint from Birchyid on 27 May 2022 about Uber Eats.

On the morning of 27th May I placed a McDonald’s delivery order via Uber eats from McDonald’s Baker Street. I received the order but it was missing a Double Sausage and Egg McMuffin Meal. I then had to reorder the... Read more

Comments: 0
Rating:

Disgusting food

Complaint from agrayling on 26 May 2022 about Uber Eats.

Back in March i ordered from Dory's Fish Chips in Sunbury, the total cost for our order was $77.19, I ordered 2 pieces of snapper, chips, dim sims, potato cakes, and a couple of other things. The fish... Read more

Comments: 0
Rating:

aggressive disrespectful Driver

Complaint from D.O.S on 25 May 2022 about Uber Eats.

Today your driver came to deliver to our building, he parked at the valet parking ramp to wait for his customer, the valet parking lady went to him to inform him about some rules that we have in this building... Read more

Comments: 0
Rating:

Distasteful TV ads

Complaint from Sad consumer on 24 May 2022 about Uber Eats.

Your latest ads are pretty repugnant It certainly doesn't encourage me to use your business It's been a topic of conversation at several clubs I belong to, and it's unanimous that the ad is not something we want our children to think... Read more

Comments: 0
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Refusing to refund raw food order

Complaint from Anthony Mcgregor on 23 May 2022 about Uber Eats.

Hi, I have contacted UberEats support politely several times regarding the raw food order I received from Smokes Poutine. The bacon in the order was extremely raw and made me sick. I told this to the support team and they... Read more

Comments: 0
Rating:

Uber Eats Scams

Complaint from Zayne Allen on 21 May 2022 about Uber Eats.

Uber Eats has completely scammed me. I got an email saying that for first time Uber Eats customers get $25 off your first order. As I have just moved to this area and am broke I figure why not get... Read more

Comments: 0
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Identity check

Complaint from Daisha miller on 21 May 2022 about Uber Eats.

I have been driving with ubereats for 5 years now and last year 2021 once I got off from my day job I would Uber at night. So I did the identity check outside and remind you it was dark... Read more

Comments: 0
Rating:

Poor customer service

Complaint from Coombes69 on 21 May 2022 about Uber Eats.

I placed an order for food from McDonalds and an additional £2.49 for a priority upgrade which should have meant a faster delivery and hotter food. I could see on the app the driver was at the restaurant and then for... Read more

Comments: 0
Rating:

Promo Code Not Working

Complaint from Stacy86m on 19 May 2022 about Uber Eats.

Hi, You’ve sent me and my partner this offer for £10 off your next 5 orders, tonight is the 3rd attempt we’ve made to use this discount code, and when we placed an order on the weekend at one of the... Read more

Comments: 0
Rating:

Promo code not applied

Complaint from helly-welly on 18 May 2022 about Uber Eats.

I was sent an email to say that I would get £10 off a £20 spend until Thursday 19th May. When I tried to put the code in (TREATMAY10) it said that it had already been applied. When I placed... Read more

Comments: 0
Rating:

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