It’s the second time I’ve ordered using Uber eats and yet again I’ve received no food. The first time I could see the address it went to was wrong. I was refunded. The second time I have no idea. It said my... Read more
Uber Eats complaints
Uber Eats Complaint Sentiment: Neutral
Our sentiment meter has detected that Uber Eats complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Uber Eats, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 18, 2024
Uber Eats complaint process
Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Uber Eats?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Uber Eats complaints chart
We have received 101 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.
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Uber Eats complaint statistics
Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
732
Total complaints
729
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
732 ratings
How to contact the customer service of Uber Eats?
Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:
You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Uber Eats reviews: (732)
Authentic experiences shared by our community for your benefit.
Non-receipt of food items with no apology forthcoming
Complaint from SaLyHoMa24@gmail.com on 30 May 2022 about Uber Eats.
On the 21st May 2022, I placed an order at Pasta is Life, Parkmore. The driver delivered the incorrect order to me. He delivered my order to the house that he stopped at before me. My order was marked for... Read more
Refund not given for no order
Complaint from SMASON on 30 May 2022 about Uber Eats.
Ordered on 295 from McDonald’s app using u wrests for delivery. Ordered at 17.55 hours. Order due 18.30 then moved to 18.35, then 18.45. Phoned and spoke to driver who advised 4-5 minutes or he would call me back.... Read more
Awful customer service
Complaint from lottie9 on 30 May 2022 about Uber Eats.
I placed an order. they changed the deliver driver so the order took longer than expected. i tried to cancel the order on the app, but i had to call up. I can cancelled the order, but was told i... Read more
Delayed delivery - cold inedible food
Complaint from Silversurfer on 30 May 2022 about Uber Eats.
I placed an order of KFC about 6pm and paid for priority delivery. At 6.12 received message it was out for delivery. The KFC is 0.6mile away approx 10 minutes walking distance. Tracked delivery and saw he was going in... Read more
Kept my Uber food credits when I canceled an order in immediately replaced it
Complaint from Chigger00 on 29 May 2022 about Uber Eats.
I use my gift cards to put into Uber Eats so then I'll have money in the account all the time I placed an order this last Wednesday and within one minute I had to order something else so I... Read more
You’re commercial treat’s us like we are stupid!! Some of us are smart enough to know what to eat and know what not to eat!! Stop treating us like we are five years old!!! Read more
Fries and cheese bites cold. Mcflurries half full and sauces ontop of icecream Read more
Repeated delivering to wrong address
Complaint from NA2022 on 27 May 2022 about Uber Eats.
There are four houses in my row of houses 1a, 1b, 1c and my house number 1. Nearly every other I have someone trying to deliver takeaways to my house that I have not ordered. Who ever is taking the order is... Read more
My food was not delivered to me Order CD6D7 Read more
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