So first the promo code for first time users never worked Secondly we ordered 16.50 and 17. 53 the driver still wasn't on his way with our order saying he was awaiting Burger King When the food got here it was... Read more
Uber Eats complaints
Uber Eats Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -43% decline in complaints about Uber Eats over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Uber Eats complaint process
Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Uber Eats?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Uber Eats complaints chart
We have received 101 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.
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Uber Eats complaint statistics
Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
732
Total complaints
729
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
732 ratings
How to contact the customer service of Uber Eats?
Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:
You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Uber Eats reviews: (732)
Authentic experiences shared by our community for your benefit.
My account
Complaint from Ubereats sucks on 06 October 2022 about Uber Eats.
My account is flagged and Ubereats haven't tried to unflagg my account Read more
Stone cold delivery
Complaint from Djspike on 06 October 2022 about Uber Eats.
Order mc Donald's breakfast it arrive 39 mins late from expected delivery time when it arrived it was stone cold and unedible I complained on there help page in which the response was in short terms we find delivery time... Read more
no record of order placed
Complaint from renay112 on 05 October 2022 about Uber Eats.
I placed a scheduled order for this morning 105. I had a $25 gift card that was charged and my Paypal was charged $19.83 at 7:44 am. My first of 2 calls this morning told me to wait until the... Read more
Gave driver cash but money was deduted.
Complaint from Rossy on 04 October 2022 about Uber Eats.
I placed an order and realised l did not choice the card payment option. I even sent the driver a message asking him to bring the speed point and he said they dont bring it. I made a plan and... Read more
Food was paid for but not left and no refund given
Complaint from LisaJackson on 28 September 2022 about Uber Eats.
Yesterday I scheduled an order for delivery for a time I knew I would be out as that was the latest time it would allow. I selected “Leave on doorstep” and changed the message to “I will be out. Leave on... Read more
Order I never received
Complaint from Bluebell on 27 September 2022 about Uber Eats.
I placed an order on 21st September, 2022. And the driver delivered my order but said he delivered it. Where I am living the whole building is covered by Cctv. And can show how long I waited for the... Read more
Didn't get my order
Complaint from Phelisa on 24 September 2022 about Uber Eats.
I ordered on uber eats and i didn't get my order at all. But on uber eats app it shows that order is completed. I tried contacting the driver and it didn't get through, i am now starving and i'm... Read more
Driver stole the order
Complaint from TheresaB on 17 September 2022 about Uber Eats.
Ordered, saw drivers details. Sent message to call when at my place. Next minute driver photo changed. Contacted new driver with same instructions. Was told another driver took the order and he is trying to get support from Uber. Next minute... Read more
I haven't got my delivery fare
Complaint from Preet on 14 September 2022 about Uber Eats.
Hello i am a ubereats driver. I have picked one order from mcdonald's leytonstone E11 and delivered it to 130 Gosport road e17. I did this order on 10092022 between 23:00 and 00:30. And my fare was £6.37. But i haven't... Read more
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