Uber Eats Complaint Sentiment: Negative

Our sentiment meter has identified a 43% increase in complaints about Uber Eats over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Uber Eats's offerings.

Sentiment data last updated on March 28, 2024

Uber Eats complaint process

Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Uber Eats?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Uber Eats complaints chart

We have received 107 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.

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Uber Eats complaint statistics

Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

732
Total complaints
729
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 732 ratings

How to contact the customer service of Uber Eats?

Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:

You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Uber Eats reviews: (732)

Authentic experiences shared by our community for your benefit.

Promotional code

Complaint from Ana M on 30 October 2022 about Uber Eats.

Promo code was taken of at checkout but still charged me full price on my debit card. OCTDEAL40 was the promo code. Should have been the amount shown in attached photo uber eats won't respond Read more

Comments: 0
Rating:

Cold overvalued deciteful food

Complaint from Dig on 29 October 2022 about Uber Eats.

I ordered 1x doner box fries and cheese extra beef with feta cheese , it was stone cold NO FETA CHEESE NO EXTRA BEEF IN A TINY SOGGY COLD BOX DISCUSTING Read more

Comments: 0
Rating:

Messed up order

Complaint from na44te on 28 October 2022 about Uber Eats.

Ordered from a restaurant. The food took long to get to me but ok. Then when arrived it was completely wrong, and the food was ice cold. I contacted them to let them know this is not the first time... Read more

Comments: 0
Rating:

Uber eat drivers

Complaint from Need addressing soon as possible on 25 October 2022 about Uber Eats.

Opposite McDonalds blocking retail shop parking regularly. Customers can’t find space for parking. Over 20 drivers always coming going throughout the day. Absolute mayhem here. Need a solution to this immediately Read more

Comments: 0
Rating:

Unable to get help support Over charged again!

Complaint from John-o on 22 October 2022 about Uber Eats.

with the cost-of-living soaring when my partner noticed a promotion on uber eats and because she had been feeling depressed. I said I would order items for breakfast and cook for her. the total bill in the basket came... Read more

Comments: 0
Rating:

Ubereats Sticky BBQ Milnerton Cape Town

Complaint from PretoriaUnsatisfiedCustomer on 17 October 2022 about Uber Eats.

I ordered Two of those buy one get one free meaty deal, I only received two items instead of four. I complained on the spot and the driver told me to take the food or else he cancels the order.... Read more

Comments: 0
Rating:

lack of service

Complaint from mick molloy on 15 October 2022 about Uber Eats.

you charge me for a food delivery but you never delivered i call that theft Read more

Comments: 0
Rating:

Refusing To Issue A Refund Over Missing Order Items

Complaint from KKashluba on 12 October 2022 about Uber Eats.

I placed an order Tuesday morning for an ubereats order. We needed a couple of items for the kid's lunches and didn't have time the night before. Two of the items were missing from the Starbucks order and they placed... Read more

Comments: 0
Rating:

Refund - Uber One membership incorrect charge

Complaint from Prathamesh on 10 October 2022 about Uber Eats.

Dear Sir Madam, I am writing to you to raise an issue about: Uber Eats The issue that I have experienced was: I have been charged with an Uber One membership amount before the actual deadline. I cancelled my membership beforeon... Read more

Comments: 0
Rating:

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