Uber Eats Complaint Sentiment: Negative

Our sentiment meter has identified a 43% increase in complaints about Uber Eats over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Uber Eats's offerings.

Sentiment data last updated on March 29, 2024

Uber Eats complaint process

Do you have a dispute or had a bad customer experience with Uber Eats? Submit your Uber Eats complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Uber Eats.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Uber Eats complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Uber Eats?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Uber Eats complaints chart

We have received 107 complaints about Uber Eats over the last 12 months. The graph below shows a monthly breakdown.

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Uber Eats complaint statistics

Curious about Uber Eats's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

732
Total complaints
729
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 732 ratings

How to contact the customer service of Uber Eats?

Below, you will find the contact information for the complaint department of Uber Eats. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
800-253-9377
Webcare email:
merchants@uber.com
Contact form:

You can contact the customer service of Uber Eats by calling 800-253-9377. For Uber Eats support through email, send your inquiry to merchants@uber.com. If you want to reach out to Uber Eats through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Uber Eats reviews: (732)

Authentic experiences shared by our community for your benefit.

Double charge

Complaint from HKAUR on 06 January 2023 about Uber Eats.

I ordered which was buy one get one free. I placed two ordered , two thalis from Shahi catering and other two from The Biryani Chef. As per advertisement I was supposed to pay one thali and one biryani.... Read more

Comments: 0
Rating:

Refund requested

Complaint from K Gibson on 04 January 2023 about Uber Eats.

On January 2,2023, I placed a McDonalds order through Uber Eats. As part of that order, I ordered 1 McDouble combo which cost $8.79 tax. While I did receive the Coke and fries from the combo, I did not receive... Read more

Comments: 0
Rating:

order deliberately not received driver purposely disconnected

Complaint from spiteful ubereats driver without a concious on 03 January 2023 about Uber Eats.

driver abduilai refused to deliver the order i sent for and paid for.regarless of his reasoning even if it was requested to do so by montefiore wakefield employees. i paid for my order. also abdulat in a honda civic refused to... Read more

Comments: 0
Rating:

Order never arrived

Complaint from Bia pereira on 30 December 2022 about Uber Eats.

I have ordered a crispy chicken meal, with wrap of the day plus sweet chilli sauce, sugar donuts and orange bottle juice. The only thing that was delivered to me was the orange juice and sugar donuts, missing the chicken... Read more

Comments: 0
Rating:

Theft Bank Fraud

Complaint from Mullen on 28 December 2022 about Uber Eats.

I need to raise a Direct Accusation. Today There were 3 seperate transactions Stolen from My Bank and Charged to Uber Eats. A Total of £300.00 Sterling was Stolen . I need to Raise your Attention to this. There must... Read more

Comments: 0
Rating:

Got charged but never arrived the delivery

Complaint from Adriantrifon on 28 December 2022 about Uber Eats.

Hi, just want to say that this company is a scam, if you have any problem they won’t return your money, I placed a order and ingot charged and on app was saying that couldn’t be delivered because due... Read more

Comments: 0
Rating:

Food not delivered

Complaint from rzlawrence@rogers.com on 22 December 2022 about Uber Eats.

I was automatically sent to Uber when I tried to order Swiss Chalet which made me think I had no choice I tipped the driver on my Visa The driver only gave me one bag with no receipt attached when I got... Read more

Comments: 0
Rating:

incorrect pin sent

Complaint from thurisream on 20 December 2022 about Uber Eats.

I ordered food on the evening of 20122002 and althrough the food was on time the pin you sent to my phone was incorrect and the driver would not let me have the food until he called his office, after... Read more

Comments: 0
Rating:

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