While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Truist Bank over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Truist Bank? Submit your Truist Bank complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Truist Bank.
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Finally, we can turn your complaint into a professional Truist Bank complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 11 complaints about Truist Bank over the last 12 months. The graph below shows a monthly breakdown.
Curious about Truist Bank's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Truist Bank. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Truist Bank by calling 844-487-8478. If you want to reach out to Truist Bank through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from dowelllaurie on 20 March 2024 about Truist Bank.
I was fraudently charged 99.99 on my truist credit card back in September 15 th of 2023and truist has not given me my money back. I am now being told that the analyst whom was investigating my case was only... Read more
Complaint from nwlakmnwc@mozmail.com on 25 December 2023 about Truist Bank.
*** closed all her accounts last summer. The person responsible for updating Truist’s information systems did not do their job properly. **** still receives letters emails. They dun her for payment of inappropriate services related to the closed accounts. For example,... Read more
Complaint from Louiza on 03 November 2023 about Truist Bank.
Hello I have been a customer of Truist bank for quite some time now and I am truly disappointed and disgusted with their customer service. I had a work from home job that I got hired for and the company... Read more
Complaint from mshimp on 20 September 2023 about Truist Bank.
I have been a Suntrust Truist bank customer for nearly 30 years now and have NEVER experienced the level of unwillingness to address my recent banking dilemma in any sort of acceptable manner as i recently encountered. I... Read more
Complaint from Jsmall. on 17 September 2023 about Truist Bank.
Customer service was rude, I had a few questions regarding my account and the young lady at the counter,Ashley was not helpful at all. Would not offer any assistance to my problems I have called the branch manager and notified... Read more
Complaint from kglaze03 on 24 August 2023 about Truist Bank.
I tried making purchases with my debit card earlier around 2:00pm. A few of them were declined. I called Truist Bank online 5-7 times. Every time I was told the card was good to use. But when I would go... Read more
Complaint from John Higley on 09 August 2023 about Truist Bank.
I JUST SPENT OVER 45 MINUTES WITH TRUIST CUSTOMER SERVICE AND ABSOLUTELY ACCOMPLISHED NOTHING. Recently got an offer for a Truist Visa card that I accepted. I have an excellent credit score (close to 800) I generally keep somewhere in the neighborhood... Read more
Complaint from T.jones on 13 July 2023 about Truist Bank.
I went to the bank to get a cashier's check and gave the girl a letter with the payee and the payor and the amount and the cash what does she do she deposits the cash even after I told... Read more
Complaint from Dex55 on 13 June 2023 about Truist Bank.
Mortgage fraud Read more
Complaint from blk2968 on 12 June 2023 about Truist Bank.
I went to the bank and they canceled and opened a new checking account account without my knowledge and authorization when I didn’t go to the bank for that. Read more
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