Complaint: Told them to cancel my membership and they didn’t and have been charging my credit card

on 12 December 2018 about MassageLuXe in category Beauty and Welness

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

MassageLux in Beaver Creeks Common, Apex posted a deal online on Facebook back in May and I took that and they told me that if I pay additional I believe $20, I will get another massage.. I told them I don’t want the membership and asked them to cancel the membership. The lady at the front desk said she canceled it and I just realized, they have been charging my credit card for 6 months- just called them and they were so rude and told me that they won’t refund. The lady said- “call corporate but corporate won’t pick up the phone”. I called corporate but it’s just an answering service- what should I do?

Desired solution:

Get me refund for all the charges since June as I never used those services and cancel my membership

All complaints of Aradhana