Complaint: Told them to cancel my membership and they didn’t and have been charging my credit card

on 12 December 2018 about MassageLuXe in category Beauty and Welness

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My complaint:

MassageLux in Beaver Creeks Common, Apex posted a deal online on Facebook back in May and I took that and they told me that if I pay additional I believe $20, I will get another massage.. I told them I don’t want the membership and asked them to cancel the membership. The lady at the front desk said she canceled it and I just realized, they have been charging my credit card for 6 months- just called them and they were so rude and told me that they won’t refund. The lady said- “call corporate but corporate won’t pick up the phone”. I called corporate but it’s just an answering service- what should I do?

0 0 vote
Justified complaint?

Suggested solution:

Get me refund for all the charges since June as I never used those services and cancel my membership

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