TikTok Complaint Sentiment: Negative

Our sentiment meter has identified a 200% increase in complaints about TikTok over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering TikTok's offerings.

Sentiment data last updated on April 24, 2024

TikTok complaint process

Do you have a dispute or had a bad customer experience with TikTok? Submit your TikTok complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of TikTok.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional TikTok complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about TikTok?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

TikTok complaints chart

We have received 25 complaints about TikTok over the last 12 months. The graph below shows a monthly breakdown.

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TikTok complaint statistics

Curious about TikTok's track record in addressing complaints within the Social Media category? Dive into the all-time complaints data right here!

375
Total complaints
373
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 375 ratings

How to contact the customer service of TikTok?

Below, you will find the contact information for the complaint department of TikTok. To amplify the impact of your complaint, please use our complaint form.

Webcare email:
info@tiktok.com
Contact form:

For TikTok support through email, send your inquiry to info@tiktok.com. If you want to reach out to TikTok through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

TikTok reviews: (375)

Authentic experiences shared by our community for your benefit.

Falsely Reported live for being underage

Complaint from Punk._.Skunk on 16 March 2022 about TikTok.

Tiktoks age restrictions say you have to be 13(Thirteen and over) to be on the app but I’m 16(sixteen) turning 17(seventeen) soon so I shouldn’t have even been banned. They won’t accept my HIGHSCHOOL student card as ID so they... Read more

Comments: 0
Rating:

Allowed abuse

Complaint from Shaggyonedog on 15 March 2022 about TikTok.

TikTok has created a safe haven for trolls who report, contact that does not violate community guidelines as a way of silencing people who do not feel or think as they do. I have all my complaints reversed with an... Read more

Comments: 0
Rating:

illegal videos without permission upload family videos

Complaint from @waqasilyas66 on 10 March 2022 about TikTok.

Hello Sir On tik tok one user @Shan888 illegally uploaded my family wedding videos without permission several times. We informed him to delete but are refusing to delete. pls take your immediate action is necessary because their my wife and my... Read more

Comments: 0
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Product not at it appeared on TikTok

Complaint from camowamo on 08 March 2022 about TikTok.

After I ordered the HoopFit, I realized it was coming from China. At that point, I told them I didn't want something that was coming from China. They wouldn't let me cancel it. After 11 communications with them, they have... Read more

Comments: 0
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Pretending to be someone else

Complaint from @cowboyhatsandboots on 19 February 2022 about TikTok.

You have musicians Clay Walker, Lainey Wilson to name a few. They are saying this is my personal fan page I’d like to get know my fans. I’ll send you tickets to my next show and if interested take you... Read more

Comments: 0
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Poser account

Complaint from beabernardine on 18 February 2022 about TikTok.

A poser account, @noturgwirl, is stealing my pictures and videos pretending to be me to bait men. My friends and I have repeatedly reported that account but TikTok doesn't do anything about it. Read more

Comments: 0
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Abusive video

Complaint from Hanna P on 13 February 2022 about TikTok.

I have repeatedly filled in forms about this video. TikTok contacts me saying that they will look into my complaint once I have filled in the correct form, which I do, only to receive the same message again. The video abuses our... Read more

Comments: 0
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Folding guidelines

Complaint from Mike kirby785 on 04 February 2022 about TikTok.

Why do I have to follow the guidelines when others don’t I’ve reported a hundred times of underage on live people under16 years old I get not against guidelines I have reported nudity I get not against guidelines one... Read more

Comments: 0
Rating:

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