TikTok Complaint Sentiment: Negative

Our sentiment meter has identified a 200% increase in complaints about TikTok over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering TikTok's offerings.

Sentiment data last updated on April 25, 2024

TikTok complaint process

Do you have a dispute or had a bad customer experience with TikTok? Submit your TikTok complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of TikTok.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional TikTok complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about TikTok?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

TikTok complaints chart

We have received 25 complaints about TikTok over the last 12 months. The graph below shows a monthly breakdown.

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TikTok complaint statistics

Curious about TikTok's track record in addressing complaints within the Social Media category? Dive into the all-time complaints data right here!

375
Total complaints
373
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 375 ratings

How to contact the customer service of TikTok?

Below, you will find the contact information for the complaint department of TikTok. To amplify the impact of your complaint, please use our complaint form.

Webcare email:
info@tiktok.com
Contact form:

For TikTok support through email, send your inquiry to info@tiktok.com. If you want to reach out to TikTok through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

TikTok reviews: (375)

Authentic experiences shared by our community for your benefit.

Unfairly Suspended

Complaint from danielle.0113 on 13 April 2024 about TikTok.

Tiktok temporarily suspended my account on 04/11/2024 for no reason. They won’t tell me EXACTLY why or what the cause is. And they are saying it’s until the 18th. I unfairly can’t even log in to my account to file... Read more

Comments: 0
Rating:

Got wrongfully banned. Can't promote my business.

Complaint from puffcest on 12 April 2024 about TikTok.

As a loyal user of TikTok, I am extremely disappointed and frustrated with the way my account, puffcest, has been wrongfully banned from the platform. I have been a member of the TikTok community for a long time and have... Read more

Comments: 0
Rating:

Censorship

Complaint from Ktallandtdell on 01 December 2023 about TikTok.

TIKTOK LIKES TO RED FLAG PEOPLE, WHEN TALK ABOUT OUR OPINIONS AND THEN RED FLAG OUR ACCOUNTS. SPECIALLY WHEN I HAVE POSTED ON OTHER ACCOUNTS. Read more

Comments: 0
Rating:

Permanent Ban from Messaging

Complaint from Bmartin on 28 November 2023 about TikTok.

As a new user, I was banned permanently from messaging due to a Community Guideline violation. I have tried exhaustively to obtain what the violation was. The only response was that they uphold the peremanent ban due to a Community... Read more

Comments: 0
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Account deletion

Complaint from Nothingbutpurevoice on 10 November 2023 about TikTok.

I've emailed tik tok numerous times, what it is, is my account is unacessible. I dont have the mobile number anymore the account attached to it was deleted. But my account is still active, but tik tok refuses to delete... Read more

Comments: 0
Rating:

Being unfair and injustice with ppl like me

Complaint from Asiatica Chula on 28 October 2023 about TikTok.

Alright the problem that i have with tiktok its that everytime i be posting a comment or be postimg things on my tiktok tiktok always have a problem with things i be comment on ppl who makes me mad for... Read more

Comments: 0
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False ban

Complaint from QueenPettyLex on 14 September 2023 about TikTok.

My name is Queenpettylexx1 on TikTok. I’m constantly getting banned on the app FOR NO REAL REASON and no one is doing anything! I’m not given the appeal option, the support inbox is always trying to tell me it full... Read more

Comments: 0
Rating:

Permanent ban

Complaint from Angiegirl602 on 11 September 2023 about TikTok.

I have been banned for no reason, while they have multiple accounts that should be also didn't give violations to bullying comments. Spent money on promoting and video gifts and also have funds in gifts I'll never see again. They... Read more

Comments: 0
Rating:

DO NOT USE IF YOU ARE A SMALL BUSINESS

Complaint from Do not use tiktok shop on 07 September 2023 about TikTok.

If you are a small business beware. I’m currently starting to take legal action against tiktok. I’m a big seller on tiktok and they restricted my payouts for a fault that’s not mine but evri. They have been provided all... Read more

Comments: 0
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