The Salvation Army USA Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about The Salvation Army USA over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 24, 2024

The Salvation Army USA complaint process

Do you have a dispute or had a bad customer experience with The Salvation Army USA? Submit your The Salvation Army USA complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of The Salvation Army USA.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional The Salvation Army USA complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about The Salvation Army USA?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

The Salvation Army USA complaints chart

We have received 51 complaints about The Salvation Army USA over the last 12 months. The graph below shows a monthly breakdown.

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The Salvation Army USA complaint statistics

Curious about The Salvation Army USA's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!

306
Total complaints
306
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 306 ratings

The Salvation Army USA reviews: (306)

Authentic experiences shared by our community for your benefit.

Excessive sale of counterfeit goods

Complaint from Shaunwoody777 on 17 December 2022 about The Salvation Army USA.

I am making this complaint due to the abundant amount of money I spent on the shop Salvation Army platform. Last year I spent more than $40,000 on a tire designer, purses and watches and they were deemed all counterfeit.... Read more

Comments: 0
Rating:

Help is not helpful

Complaint from Rosa Boggs on 14 December 2022 about The Salvation Army USA.

They never answer the phone or respond to emails or voicemails and if you call to check on follow ups it's perceived as you're bothering them too much Read more

Comments: 0
Rating:

Salvation army Houston ARC

Complaint from Just another in recovery on 30 November 2022 about The Salvation Army USA.

I'm currently a resident here at the salvation army Houston and I graduated the program about 2 months ago. I am waiting to move to transition but while staying in the main building I am being charged a extra hundred... Read more

Comments: 0
Rating:

Overpriced

Complaint from Jheartongue on 29 November 2022 about The Salvation Army USA.

I’m confused about how high your prices are. Everything is donated for free and when i go in the purses are $150 and the furniture I’ve seen upwards of $600. This is supposed to help the poorer community but you’ve... Read more

Comments: 0
Rating:

Staff don't communicate

Complaint from Andrew gleah on 24 November 2022 about The Salvation Army USA.

Staff don't communicate at all, i was told by several staff that i can keep my dogs in the kennel while I'm at work, right now I'm a bell ringer for the salvation army and a resident, but there's this... Read more

Comments: 0
Rating:

We’re is the Help

Complaint from Renaet75 on 19 November 2022 about The Salvation Army USA.

I was looking for Christmas help. I get several emails wanting me to donate. I usually do but this year I need help. When I go to the website it says to go to your nearest Salvation Army. I seen... Read more

Comments: 0
Rating:

disabled not assisted

Complaint from Klatula on 09 November 2022 about The Salvation Army USA.

At 75 years old, I have donated and purchased to SA for years. I was dismayed to find that at the store In Round rock, Texas would only allow ONE cash register to check people out. ... Read more

Comments: 0
Rating:

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