While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about The Salvation Army USA over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
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We have received 53 complaints about The Salvation Army USA over the last 12 months. The graph below shows a monthly breakdown.
Curious about The Salvation Army USA's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Dignity on 05 June 2023 about The Salvation Army USA.
I have been trying to get assistance with rent they told me that to call mon the 5th then hangs up without any details on what to get or do before then now I call they say I have to... Read more
Complaint from Prior Salvation army resident that is traumatized on 02 June 2023 about The Salvation Army USA.
There is something terribly wrong going on in this facility. **** is a very mean and evil woman she is supposed to be a social worker and is conducting in an unprofessional way. They serve expired and rotten food many... Read more
Complaint from Concerned person on 25 May 2023 about The Salvation Army USA.
Security not dealing with troublesome ppl coming off the street. Law called multiple times on them but trespass isn't enforced. One is a guy named ladarren who is a constant problem. He steals from residents and has hit 2. Law... Read more
Complaint from GodsChild on 23 May 2023 about The Salvation Army USA.
I called the salvation in desperation for help, like many people. The gentleman that answered the phone says he’s in charge of assisting with utilities he just said we are out flat out NO. He was rude ... Read more
Complaint from nothankyou-2023 on 12 May 2023 about The Salvation Army USA.
In May 2022 my local Salvation Army Representative agreed to help with rental assistance, from a new grant they just received. Was to be $600 in total. The lady that runs that office has been there many years, however she... Read more
Complaint from Witnesses on 12 May 2023 about The Salvation Army USA.
Staff member Jill who refuse too give her last name demonstrating racial discrimination on May 10, 2023 and also May 11, 2023. This came after I had spoke wit other staff members about trying too check in for assistance due... Read more
Complaint from Charleschaplain7769 on 07 May 2023 about The Salvation Army USA.
This is already my third complaint submitted to your organization and still nothing is being done. I'm just in ahh how all these undocumented immigrants housed here at this facility have to steal from a disabled person. Perfect men that... Read more
Complaint from Eve S. on 06 May 2023 about The Salvation Army USA.
1. First of all the Pastors are Racist. 2. Second of all when these Pastors came to Coatesville Pa. there was a kid church and a after-school computer room for kids and a music program ... Read more
Complaint from Aurora on 05 May 2023 about The Salvation Army USA.
First, it is impossible to get through to them. NO ONE answers the phone ever and NO ONE returns your call when you leave a message. I emailed Captain James Fleming who is very nice and responds immediately. That is... Read more
Complaint from carlosusmc074@gmail.com on 27 April 2023 about The Salvation Army USA.
on 4/26/2023 approx 11.00 a.m i went to salvation store and was told i couldnt go in with a walker no space i have been to this store before without any problem plenty of time, so i asked speak... Read more
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