The Cheesecake Factory Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about The Cheesecake Factory over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

The Cheesecake Factory complaint process

Do you have a dispute or had a bad customer experience with The Cheesecake Factory? Submit your The Cheesecake Factory complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of The Cheesecake Factory.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional The Cheesecake Factory complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about The Cheesecake Factory?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

The Cheesecake Factory complaints chart

We have received 8 complaints about The Cheesecake Factory over the last 12 months. The graph below shows a monthly breakdown.

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The Cheesecake Factory complaint statistics

Curious about The Cheesecake Factory's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

19
Total complaints
19
Open Complaints
0
Complaints pending
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Complaints resolved
1.2
/10 19 ratings

How to contact the customer service of The Cheesecake Factory?

Below, you will find the contact information for the complaint department of The Cheesecake Factory. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
(918) 249-2300

You can contact the customer service of The Cheesecake Factory by calling (918) 249-2300. If you want to reach out to The Cheesecake Factory through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

The Cheesecake Factory reviews: (19)

Authentic experiences shared by our community for your benefit.

Poor Customer Service | Broken Wine Glass

Complaint from Broken_Wine_Glass_Smashed_And_Splattered on 02 February 2024 about The Cheesecake Factory.

Dined on 1/28. Server came to bring our drinks and lost control of her tray and dropped a full glass of red wine on the stone tabletop and it smashed glass all over our table and red wine splattered all... Read more

Comments: 0
Rating:

Reservation Dinner

Complaint from Arincon on 28 December 2023 about The Cheesecake Factory.

Very disappointed at the reservation service given to us, we had specified at the comments box we had a party of 6 and 2 extra adults and one child. The manager or the person impersonating the manager said that we... Read more

Comments: 0
Rating:

Food order unsatisfactory

Complaint from Mhorton on 05 October 2023 about The Cheesecake Factory.

On Sunday, October 1, 2023, I ordered two meatloaf dinners to go. As my husband and I were sitting down to eat, we realized how salty the meatloaf was and that there were not much sauce on the macaroni cheese.... Read more

Comments: 0
Rating:

Part of cake was missing

Complaint from Selva on 22 August 2023 about The Cheesecake Factory.

We were there a couple of weeks ago and got some cake slices to go and when we got to out hotel we realised one of them was half a slice. We’ve been claiming since then via Ig, mail and... Read more

Comments: 0
Rating:

Disappointing Service

Complaint from Loyal food consumer on 24 July 2023 about The Cheesecake Factory.

Let me start by saying that Cheesecake Factory is my favorite restaurant and that’s why this was so disappointing. The service was to the point where I don’t know if I’m coming back. When we were seated our silverware was on... Read more

Comments: 0
Rating:

Expired gift card

Complaint from Misty Wilson on 02 March 2023 about The Cheesecake Factory.

Tried to use gift card that expired less than 24 hours ago- They would not accept it , I was told to call guest services and they could help me out. When I called they were very rude and condescending... Read more

Comments: 0
Rating:

Employee hiring

Complaint from 7036913178 on 13 February 2023 about The Cheesecake Factory.

Why is that Wes the manager at the fair Oaks mall store would not give me at least the opportunity to have an in person interview? Read more

Comments: 0
Rating:

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