The Cheesecake Factory complaint?

Do you have a dispute or a bad customer experience with The Cheesecake Factory? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 19 complaints about The Cheesecake Factory we received.

For anything that happened during a visit, the restaurant itself is the place to start: ask for the manager on duty, or call the location afterwards with the date and time of your visit. For complaints that go beyond one restaurant, the guest relations contact options on thecheesecakefactory.com reach the corporate team. Delivery orders placed through a third-party app are handled by that app, not by the restaurant.

Restaurant and delivery app each pointing at the other over a missing order? Start your complaint here and we push it out by email, social media and a letter on paper.

Note the address of the restaurant, the date and time of your visit, the name of your server or of the manager you spoke to, and keep your receipt. Raise it with the manager on duty first. If that leads nowhere, go to guest relations through the website with those details: unlike many chains, The Cheesecake Factory runs its US restaurants itself rather than through franchisees, so the corporate team can follow up with the location directly.

A complaint filed through our complaint process backs that up: a community of consumers gives advice while you chase a resolution, and other guests of the same location can find your case and back it up.

For a dine-in visit, check the bill before you pay and raise any error with the server or the manager on the spot: an overcharge, a dish you sent back or an item that never arrived is easiest to fix while you are still at the table. For takeout ordered from the restaurant, call the location with your order number and photos of what you received. For orders placed through DoorDash or another delivery app, the refund request goes through that app.

If you only noticed the overcharge later on your card statement, contact the restaurant with the receipt and the statement line. Put the amounts, the date and the names in your complaint here and we turn the receipt and the statement line into an effective complaint in minutes.

Consumers here have reported seating that did not work for guests with disabilities and long waits that were hard to manage. Tell the host or the manager what you need when you arrive or, better, call the restaurant before your visit so they can prepare. If the restaurant does not accommodate you, describe the visit to guest relations with the date, the location and what was missing.

In the US, access to restaurants is covered by the Americans with Disabilities Act, and complaints about access can also be taken to the authorities that enforce it. Keep your own notes of what happened and who you spoke with.

No. Facebook posts promising free meals or $100 gift cards at The Cheesecake Factory have led to surveys that collect your name, address, phone number and date of birth, with no gift card at the end. The offers did not come from the chain.

So far consumers reported 19 complaints about The Cheesecake Factory here, with an average rating of 1.1 out of 5. The most common themes: poor customer service, unprofessional behavior by management, orders with missing items or disappointing dishes, overcharges on the bill, seating that is not accessible, and long waits for food.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of The Cheesecake Factory through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at The Cheesecake Factory can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.