Complaint: Terrible customer service for damaged nespresso coffee maker

on 27 November 2017 about Argos in category Retail Company

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

We received our nespresso inissia on next day delivery by Yodel as promised. Unfortunately inside the courier bag the nespresso box was dented significantly in 3 places, had been opened and restock, and had a label on the bottom side marked DAMAGED.
I phoned Argos customer support and it was agreed they would pick the damaged coffee machine up 3 days later and they would then credit us with cost. They refused to send me a replacement as it was against policy apparently, I would have to order a new one and pay again.
I have paid again and the new one has arrived very quickly again and is undamaged.
The collection of the damaged coffee machine was also meant to be today the 27th November sometime before 9 pm tonight. They still haven’t come at 4pm and I have had to wait in all day because of Argos shocking quality lapse and I may have to wait another 5 days to get my money back after the machine is eventually picked up.
Why was I stupid enough to buy another machine from this terrible company.
Michael Skuse

Desired solution:

They should get Yodel to confirm the approx pick up time for damaged goods collection and should have replaced my damaged goods and not make me pay twice.

All complaints of Mike