Complaint: Tax refund stolen

on 12 April 2021 about Green Dot Bank in category Banks

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My complaint:

My tax refund was held up because it was double checked because of a name error if one of my dependents. But the IRS saw it was just a mistake and forwarded the money to the prepaid card I had exiled direct deposit to thru turbotax which is a greendot bank card. They said I needed to verify my identity before they could release the funds so I uploaded my pa state drivers licence. They said this was no good and closed the account. After many tries of customer service reps hanging up on me putting me on hold and dropping my calls I don’t know what to do.

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Justified complaint?

Suggested solution:

Release my funds immediately onto one of my other cards or cut me a check

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